Frequently Asked Questions

Games

General
How much does it cost to play all the various games?

Check out our cost of entry brochure for all pricing options.

What are the odds of winning?

The odds of winning vary for each game. Visit each of the games information pages to find out the odds at various prize levels, for all our games:

What time do the draws close for each game?
GameDraw close off time
Saturday Lotto 6:00pm Saturdays
Monday Lotto 6:00pm Mondays
OZ Lotto 6:00pm Tuesdays
Wednesday Lotto 6:00pm Wednesdays
Powerball 6:00pm Thursdays
Set for Life 7:00pm daily
Cash 3 5:00pm daily
Super66 6:00pm Saturdays
What is the difference between the various games?

In Saturday, Monday and Wednesday Lotto you need all six Winning Numbers to win Division 1 and in OZ Lotto you need all seven Winning Numbers to win Division 1. 

Powerball is played by drawing seven balls from the first barrel of 35 and one ball from a second barrel of 20. The number drawn from the second barrel is the Powerball number and all eight numbers together are the Winning Numbers.

Set for Life is a game with draws every day of the week. When you win Division 1, instead of a single lump-sum payout, you get an ongoing prize of $20,000 a month for 20 years and it's guaranteed (if won) for up to four winners. Each entry lasts for seven consecutive draws and is played by drawing nine numbers from 44. The first seven numbers drawn are the Winning Numbers and the last two drawn are the Supplementary Numbers.

Why do some games jackpot?

For some games, if there is no Division 1 winner for a draw the provisional prize pool is rolled over to the next game, increasing the jackpot. Saturday Lotto, OZ Lotto, Powerball and Super66 are all examples of such jackpotting games.

How do I learn to play all the various games?

The game information pages on our website are full of information about how each game is played. You may also like to learn the various ways to play those games or read the how to play brochure for detailed information. If none of that helps, give us a call and we'd be happy to help you through it.

What is a Superdraw?

Superdraw is a super-sized Saturday Lotto event giving you the chance to win a share in a $20 million Division 1 prize pool!

How does Cashcade work?

Cashcade is a special event for Monday and Wednesday Lotto. If there are no Division 1 winners, Divisions 2-6 will share the $1,000,000 Division 1 prize, PLUS their usual Division 2-6 prize! Find out more here.

How does Double Win Day work?

Double Win Day is a special event for Monday and Wednesday Lotto. If you win a prize in Divisions 2-6, it will automatically be doubled!

How does Million-Yeah Saturday work?

Million-Yeah Saturday is special Saturday Lotto draw where $1 million is guaranteed for up to 10 Division 1 winners! If you’re the only winner, you’ll win the usual Saturday Division 1 prize of an estimated $5 million! Click here to find out more. 

Why are you changing Megadraw to Friday?

We wanted to end 2021 on a high by moving the $40 million Megadraw and Super66 to Friday 31 December (New Year’s Eve). In addition, moving the draw to the Friday 31 December means that it doesn’t fall on a public holiday.

Will there be a draw on Saturday 1 January 2022?

There will be no Saturday Lotto or Super66 draw on Saturday 1 January 2022. Set for Life will still have a draw on the evening on Saturday 1 January 2022.

Has the way I play or win Saturday Lotto changed?

No, Saturday Lotto or Super66 haven’t changed. The way you buy your entries and the combinations required to win across all Divisions are the same. 

When do tickets for the $40 million Megadraw go on sale?

Tickets are available now and went on sale from draw close 23 October 2021.

Scratch'n'Win
How do Scratch'n'Win games differ?
  • $1 and $2 games are fun, easy and quick to play - great if you've only got a few spare moments to try your luck at cash prizes up to $20,000.
  • $3 games take a little longer, like our ever-popular Word Play ticket. Simply scratch to reveal each letter, then match that letter wherever it appears in the Word Play panel(s) to make three or more complete words.
  • $5 games offer a wide variety of game styles, all with the chance to win up to $100,000 cash. Our light gaming style tickets (such as Roulette, Poker and Blackjack) offer great returns and a bit of a challenge. Our "time out" $5 Word Play offers the same great mechanic as the popular $3 Word Play with even more play value. In addition to these, other multiple-panel games are on offer at various times throughout the year to offer a fun and easy play mechanic with great cash prizes to be won.
  • $10 games offer fantastic value with great odds, high prize payouts and the biggest top prize offering of up to $300,000.
  • $20 games are our premium tickets and are packed with play value. These games are simple to play, offer a large prize pool, have great odds of winning and multiple top prizes.
How do I know I've won a Scratch'n'Win prize?

For some Scratch'n'Win games you need to match three dollar amounts or symbols in each game panel. Other games have a lucky number mechanic where you require only one number match to win. There are also Word Play and Bingo as well as many other different games. Make sure you read the play instructions carefully to check the rules for each game.

If you’re not sure if your ticket is a winner, you can check it using the ticket checker at any Lotterywest store, or ask your local retailer to check the ticket for you. They’ll scan the ticket barcode on the terminal, which will instantly advise if your ticket is a winner. If the retailer doesn’t have a terminal they can ring Lotterywest to verify your win.

What Scratch’n’Win prizes have been won recently?

Scratchie winners win! Refer to the scratchie winners table for a full list of our lucky top prize winners.

Are scratchies secure?

All Scratch’n’Win tickets are computer generated and printed under strict security conditions. Each ticket in each game is unique. The printing process ensures that no ticket can be tampered with, altered or mistreated in any way to reveal the game underneath. The latex is also designed to disintegrate on scratching to retain the integrity of each ticket.

When do the Scratch’n’Win prizes expire?

Prizes may be claimed in all Scratch'n'Win games for up to 12 months from the date the last book of tickets was issued from Lotterywest for sale. Prizes may not be claimed after the expiry date. In accordance with the Lotteries Commission Act any unclaimed prize money is distributed to WA community organisations via Lotterywest’s Direct Grants Program.

To find out how much time you've got left to claim your prize, refer to the prize expiry table to see if an expiry date has been set.

Can I purchase Scratch'n'Win tickets online?

No, Scratch'n'Win tickets are not able to be purchased online. Find your nearest Lotterywest store to purchase a ticket.

Syndicates
How can I be part of a syndicate?

Buy a share in-store

Visit a Lotterywest store to buy a share in a syndicate. Simply ask what shares are available for the game you want to play or how much you would like to spend. If you have a Lotterywest membership, make sure you register your ticket against it so your winnings are automatically paid out to it.

Create your own

You can create your own syndicate with friends and family. Start by downloading the Syndicate Planner and select the game and ticket options you want to play. Then you're ready to visit your local Lotterywest store and fill in a playslip or ask for a Slikpik. Ask the retailer to print a valid share ticket for each syndicate member. This gives each person the peace of mind and convenience to claim their share of prizes on winning entries themselves. You can read more about syndicates here.

What are some tips for playing syndicates?
  • The syndicate planner makes keeping your records easy.
  • All syndicates need at least five shares at a minimum cost of $5 each. This means all syndicates have a minimum total cost of $25.
  • Syndicates are a great way to try Systems – you’ll get more chances per draw while sharing the cost of the ticket amongst all players
Systems
What types of System entries are there?

Fewer numbers

Increase your chances of winning a prize by reducing how many Winning Numbers you need to have on your ticket. For example, a System 4 Saturday Lotto ticket will only require the four numbers on your ticket to be chosen as Winning Numbers in order to win Division 1. The other two numbers are guaranteed with this ticket type.

More numbers

Increase your chances of winning a prize by getting more numbers in each game.

How can I play Systems?

A System entry allows you to play up to 20 of your selected numbers, and every possible combination of those numbers. For example, select six numbers to play a System 6 entry, select 18 numbers to play a System 18, and so on. You can choose your own numbers on a playslip or ask for a Slikpik.

How does a System entry work?

Here’s an example of how System entries work by using a System 8 Saturday Lotto entry:

  • Select any eight numbers between 1 and 45, for example: 1, 2, 3, 4, 5, 6, 7 and 8.
  • Your System 8 entry will contain 28 games, each with six number combinations of your selected eight numbers.
  • Your ticket will only display your eight chosen numbers, however your entry actually has 28 games.
  • Winning System entries pay multiple prizes because each game contains a similar pattern of numbers. For example, if the numbers 1, 2, 3 and 4 are among the Saturday Lotto Winning Numbers, games 1 to 6 would each be eligible for a prize.

 
Tip

Joining a syndicate is a great way to play Systems! A syndicate is a group of lottery players who share the cost of a Lotto ticket to play more games and increase the chances of winning.

How do I play Systems for Saturday, Monday and Wednesday Lotto?

Systems are available for Lotto through fewer numbers entries (Systems 4 to 5) or more numbers entries (Systems 7 to 20). To buy a Lotto Systems ticket:

  • Mark the System number you wish to play on a Lotto Playslip. Then mark a game board with the appropriate amount of numbers for the System (4 to 5, or 7 to 20) and the day you wish to play (Saturday, Monday or Wednesday)
  • Ask for a Saturday, Monday or Wednesday Lotto Systems Slikpik in-store and a ticket will be issued with randomly generated numbers for you
  • Log in to your Lotterywest membership to choose your own numbers or request a Systems Slikpik

With fewer numbers System entries, your selection of numbers is then combined with all remaining numbers (1 to 45) to create every possible six digit combination containing your selected numbers.

More numbers System entries use your selection of numbers to create every possible six digit combination containing your selected numbers.

View the Monday and Wednesday Lotto Systems table or view the Saturday Lotto Systems table.

How do I play Systems for OZ Lotto?

Systems are available for OZ Lotto through fewer numbers entries (Systems 4 to 6) or more numbers entries (Systems 8 to 20). To buy an OZ Lotto Systems ticket:

  • Mark the System number you wish to play on an OZ Lotto Playslip. Then mark a game board with the appropriate number of numbers for the System (4 to 6, or 8 to 20)
  • Ask for an OZ Lotto Systems Slikpik in-store and a ticket will be issued with randomly generated numbers for you
  • Log in to your Lotterywest membership to choose your own numbers or request a Systems Slikpik

With fewer numbers System entries, your selection of numbers is then combined with all remaining numbers (1 to 45) to create every possible seven digit combination containing your selected numbers.

More numbers System entries use your selection of numbers to create every possible seven digit combination containing your selected numbers.

View the OZ Lotto Systems table.

How do I play Systems for Powerball?

Systems are available for Powerball through fewer numbers entries (Systems 5 and 6) or more number entries (Systems 8 to 20). To buy a Powerball Systems ticket:

  • Mark the System number you wish to play on a Powerball Playslip. Then mark the Pick 7 section of the game board with the appropriate number of numbers for the System (8 numbers for System 8). Mark one number in the Pick 1 section for the Powerball number.
  • Ask for a Powerball System Slikpik in-store and a ticket will be issued with randomly generated numbers for you.
  • Log in to your Lotterywest membership to choose your own numbers or request a Systems Slikpik.

With fewer numbers System entries, your selection of numbers is then combined with all remaining numbers (1 to 35) to create every possible seven digit combination (plus your Powerball selection) containing your selected numbers.

More numbers System entries use your selection of numbers to create every possible seven digit combination (plus your Powerball selection) containing your selected numbers.

View the Powerball Systems table.

What are Powerpik Systems?

A Powerpik System entry contains all 20 numbers for the Powerball so you only need to match the seven Winning Numbers drawn from barrel A. Powerpik System entries are available for Systems 5 and 6 and Systems 8 to 14.

To buy a Powerpik System:

  • Mark the Systems number you wish to play on a Powerball playslip. Then mark the Pick 7 section of the game board with the appropriate number of numbers for the System. Mark the POWERPIK box. Leave the Pick 1 section of the game board blank
  • Ask for a Powerpik System Slikpik in-store and a ticket will be issued with randomly generated numbers for you
  • Log in to your Lotterywest membership to choose your own numbers or request a Systems Slikpik

View the Powerpik Systems table.

How do I play Systems for Set for Life?

Systems are no longer available for Set for Life.

How and what can I win when I play Systems?

With a System ticket you can win multiple prizes with a single entry. For example, let's say you purchase a Saturday Lotto System 7 entry containing seven numbers 1, 2, 3, 4, 5, 6 and 7.

The Winning Numbers drawn are 1, 2, 3, 10, 11 and 12 and the two Supplementary Numbers are 6 and 7.

You will be able to match three Winning Numbers and two Supplementary Numbers. If you were to write out every combination of the seven games a System 7 entry gives you, you'd find that you have won four Division 5 prizes.

Refer to our how to play Systems brochure for prize tables of each type of winning System entry played.

What do System entries cost?

System entries cover multiple combinations of numbers so they cost more than a normal entry. Check out our cost of entry brochure to find out what it costs to play a System entry in your favourite game. 

Combo Packs
How do I buy a Combo Pack?

Combo Packs are available exclusively in-store and are an easy way to play most of your favourite games throughout the week. Choose the option suited to your budget and your retailer will print a ticket for each game included in your chosen Combo Pack and give you all the tickets. Make sure you have all the games before you leave the store!

What are the benefits of Combo Packs?
  • All tickets are Slikpik entries so there's no need to fill in a playslip
  • You get to play your favourite games throughout the week
  • You can 'ticket repeat' some or all of your Combo Pack tickets
  • They are a great gift idea
What games are in the Combo Packs?

Each Combo Pack is made up of different games and number of draws. For example, the $30 pack includes:

  • 8 Saturday Lotto games
  • 6 Monday Lotto games
  • 4 OZ Lotto games
  • 5 Wednesday Lotto games
  • 4 Powerball games
  • 1 Set for Life game
  • 2 Cash 3 games
  • 1 Super66 games

Ask in-store to see which games are in the different Combo Pack options.

Can I change the games in a Combo Pack?

The combination of games in a Combo Pack is fixed. If the combination contains a game that you do not wish to play, you may like to purchase the games separately instead.

Can I play my favourite numbers in a Combo Packs?

All Combo Pack tickets are Slikpik entries so there’s no need to fill in a playslip.

What days can I purchase a Combo Pack?

Combo Packs can be purchased any day of the week. The pack will include a ticket in every game included in the pack for the seven days from the day of purchase.

When can I claim my prize?

As each Combo Pack contains a separate ticket for each game so you can claim your prize the day following that draw. Simply take your ticket in-store and remember to hold on to the remaining tickets in your pack until all the draws are complete.

Do games cost more in a Combo Pack?

The cost of each game is the same in the Combo Packs as they would be if you bought them separately; we've just packaged them up for your convenience.

Can I purchase Multiweeks or Advance Play with Combo Packs?

Unfortunately not but you are able to purchase a Combo Pack and choose to start any day within the next seven days of your purchase.

Are Combo Packs available as a Syndicate?

Unfortunately, syndicate options are not available for Combo Packs.

Can I register my tickets with Combo Packs?

Yes, you can register your tickets using your Lotterywest membership.

Lotterywest membership

General
What information do I need to join as a Lotterywest member?

To register as a Lotterywest member all you need is an email address and some documents to help us verify your identity. We use a third party identity verification service provider that validates your identity against various databases such as WA driver's licence, White Pages, WA Electoral Roll, Medicare and Australian passport records. This service is completely secure and helps us confirm you to be aged above 16 years and a resident in WA.

Once your identity has been verified you will be sent a temporary password via email so that you can access your account and start playing. Click here to find out more and sign up today!

Can I let anyone else use my Lotterywest membership?

No. In the ‘Terms and conditions’ you accept when you register for your Lotterywest membership, you agree to not share your account details, password and/or PIN with anyone.

If I register as a Lotterywest member will I be added to a promotions email list?

When you register for a Lotterywest membership you can choose whether you want to receive information about jackpots, Superdraws and promotions by leaving the appropriate box ticked. If you leave this box ticked you will occasionally receive emails from Lotterywest about these events. If you clear this box you will only receive emails related to your  account activity. You can change this option at any time by clicking 'My account' when accessing your Lotterywest membership via the Lotterywest website.

Is there an age limit to play?

Yes, you must be 16 years or older to play (and be able to prove your age at registration). 

Can I register and play if I don’t live in Western Australia?

You must have a Western Australian residential address to register for the Lotterywest membership. PO Boxes are not accepted as a residential address. If you are temporarily located outside of Western Australia you need to check if the laws in that region allow you to purchase lottery tickets online.

Why do I have to complete an identity check?

By law we are required to verify the identity of players registering for a Lotterywest membership. Proof of identity is required to ensure all players meet these criteria.

What is identity verification?

Identity verification is the process of checking a player’s personal details against a set of data sources such as the White Pages, WA Electoral Roll and WA Driver's licence databases. This is done to ensure players identities and that the age and address requirements of becoming a registered player are met.

This process is carried out by a Third Party Identity Verification Service Provider. Registering and verifying your identity online is completely secure.

Are my details shared with anyone else?

The details you provide to us are shared with our secure Third Party Identity Verification Service Provider for the purpose of verifying your identity. The personal details in your account will be kept secure and used to contact you about your account if it is necessary. You will not be sent promotional emails unless you opt to receive them.

Can I receive prizes paid by cheque?

Lotterywest similar to many other Government organisations such as Medicare and the ATO has replaced cheque payments with EFT.  For Lotterywest members, that means you’ll need to provide us with your bank account details. To arrange this, all you need to do is complete this change of financial details form. Please rest assured your details will be kept confidential and secure. Once we receive your information we will update your account as soon as possible. 

Some basics to get you started
What do I need to register as a Lotterywest member?

To register you’ll need a valid email address, a computer, laptop, smartphone, tablet or iPad and an internet connection. You'll also need a form of identity e.g. a WA Drivers Licence, confirming your age and WA residency

What do I do if I don't have an email address?

You can get a free email address through service providers such as Gmail or Hotmail, or talk to your internet service provider like Telstra, Optus or iiNet.

What information do I need to provide?

You’ll need proof of identity like a WA Drivers licence so Lotterywest can confirm you are a WA resident and over 16 years old. These are both legal requirements for playing lottery games in WA.

What is WiFi?

WiFi is the ‘connection without wires’ that is made in your home between devices such as laptops, computers, smartphones and iPads or tablets and the modem or router provided by your internet service provider.

What games can I play?

You can purchase tickets for all games, except for some syndicates and Scratch'n'Win tickets which are only available in retail stores.

Do I get a physical ticket when I play online?

No. When you play online your purchases are stored in your member account as virtual tickets.

What is an e-wallet?

When you become a member we create an e-wallet for your membership account. You can deposit funds to your e-wallet and any prize winnings will be automatically transferred here by Lotterywest.

How can I get help registering as a Lotterywest member?

Ask a member of your family living with you to help set it up or call Lotterywest on 133 777 and one of our customer service staff will help you to register.

We are available to take your calls:

Monday - Friday 6.00am - 9.00pm

Saturday 6.00am - 8.00pm

Sunday 8.00am - 7.00pm

Public Holidays 8.00am - 8.00pm

Anzac Day 8.00am - 8.00pm

I have other questions not answered here?

Call Lotterywest on 133 777 and one of our customer service staff will answer any other questions you might have:

We are available to take your calls:

Monday - Friday 6.00am - 9.00pm

Saturday 6.00am - 8.00pm

Sunday 8.00am - 7.00pm

Public Holidays 8.00am - 8.00pm

ANZAC Day 8.00am - 8.00pm

Other Frequently asked Questions (FAQ’s) about Lotterywest Membership and how to Play Online can be found here.

Playing online

General
What are the online operating hours?

You can access your Lotterywest membership online 24 hours a day, 7 days a week. Prize payments may be delayed during public holidays. Draws close at varying times depending on the game and the time of year. See the games section for more information. Online entries will be disabled one minute prior to draw close for each game and draw.

Is there a difference in the cost of purchasing tickets online compared to in-store?

No. All tickets cost the same regardless of whether you purchase online or from a Lotterywest retailer.

Where does the money go from the sale of lottery products online?

Whether you purchase in-store or online, approximately one third of every dollar goes back to the WA community through health, sports, arts, charitable and community organisations. About 60 cents in every dollar goes to player prizes. Less than 10 cents in every dollar is used for Lotterywest's operating expenses.

Can I cancel an entry?

No. After you have confirmed your online entry, there is no facility for you to cancel your own entry. When purchasing entries online you will be prompted to confirm your purchase prior to finalising each transaction. When you are in the ‘Confirm your purchase’ screen, check that you have the correct details before you click ‘Purchase’.

What are favourites?

Your Lotterywest membership allows you to save your own numbers so you don't have to choose them every time you play.

If you’re playing via the Lotterywest Website:

  • To save an entry as a favourite, select the game and then ‘Create a new entry’. Create your entry and then tick ‘Save as favourite’, name your favourite numbers and then purchase your entry.
  • You can play a favourite either by going to the ‘Favourites’ screen, selecting the favourite and clicking ‘Purchase’ or by selecting the game you want to play, clicking ‘Play favourite’ and choosing the favourite to play. Complete your purchase by following the prompts on screen
  • You can delete and rename your favourites in the ‘Favourites’ screen.

If you’re playing via the Lotterywest App:

  • To save an entry as a favourite, go to ‘My favourites’, click on the ‘+’ button at the top right corner of the screen and create your favourite by following the prompts on screen. Favourite Games will only be saved locally to the device you are accessing the Lotterywest App through.
  • To play a favourite, go to ‘My favourites’ and click the play button of the favourite you want to play. Complete your purchase by following the prompts on screen.
  • You can delete and rename your favourites in the ‘My favourites’ screen.
Where can I find out about Lotterywest games, prize divisions and odds of winning?

You can find information in the games section of our website and in our Lotterywest App when you select draw results, then the specific game.

Why are there spend limits and what happens if I reach my spend limit?

Lotterywest has set a maximum spend limit of $500 per week to promote responsible play, however you should only spend what you can afford. You can also reduce your own spending limit to ensure you do not exceed your budget. Visit our Play Responsibly page for more information.

Can I play if I’m overseas or interstate on holiday?

You must have a current Western Australian residential address to be a Lotterywest member and purchase tickets online. If you are temporarily located outside of Western Australia you need to check if the laws in that region allow you to purchase lottery tickets online.

Where can I view my entry details?

To check your entries, go to ‘Check entries’ (‘Check my tickets’ via the Lotterywest App).

You’ll be able to view details and see the status of entries you have purchased and prizes you have won.

How do I print my entry?

At the time of purchasing your online entry, click on ‘print a copy’ to print out the entry. 

Where can I view my purchase history?

To view your purchase history, go to ‘My e-wallet’ (‘Manage my e-wallet’ via the Lotterywest App) and click on ‘Transaction history’.

Where can I view my winnings history?

To view your winnings history, go to ‘Check entries’ (‘Check my tickets’ via the Lotterywest App).

You’ll be able to view details and see the status of entries you have purchased and prizes you have won.

How do I log out of my Lotterywest membership online?

Select 'Logout' from the top of the screen. 

What happens if my internet connection disconnects while I am purchasing my entry?

Unless you have confirmed your purchase by clicking ‘Buy Now’ before the disconnection, the transaction will not have been completed. You can confirm by clicking on the ‘Check entries’ link to see if your latest purchase has appeared.

What do I do if I am having difficulty viewing the website in my current browser?

Our website should operate successfully using the following browsers:

  • Edge 17+
  • Safari 11+ 
  • Chrome 71+ 

If you are having an issue with a browser from the list above please contact us and let us know the details.

What is oz.lotterywest.com?

Online lottery business provider, Jumbo Interactive Limited are operating an online platform (oz.lotterywest.com) for existing Jumbo WA online players on behalf of Lotterywest. oz.lotterywest.com will offer existing Jumbo WA online players an experience they are used to, featuring Lotterywest branding elements and aligned with Lotterywest Responsible Gambling practices.

Why do oz.lotterywest.com entries close prior to the official draw close time?

oz.lotterywest.com entries close prior to the official draw close time so that Lotterywest can ensure that all valid entries are included in the draw.

Why are Set for Life, Cash 3 and Super66 not available on oz.lotterywest.com?

These games are not currently part of the ozlotteries.com offering, however we will explore opportunities to include these games in 2021. In the meantime, you can purchase these games as a registered member on lotterywest.wa.gov.au

I am an existing Lotterywest member. What does oz.lotterywest.com mean for me?

Your playing experience in-store or on lotterywest.wa.gov.au won’t be affected. These changes apply to Western Australians who were previously playing Lotto with Oz Lotteries.
This arrangement is intended to benefit the WA community more broadly, which will see funds previously leaving WA through ozlotteries.com, returned to our state.

Can I have an account on both websites / apps?

Yes, you can have an account on both Lotterywest Play Online as well as oz.lotterywest.com. Your account details and player history will be kept separate.

Edit Details
How do I change my contact details (address, telephone, email) online?

To change your contact details, go to ‘Edit details’ (‘Edit my account’ via the Lotterywest App), click on ‘Contact’ and follow the prompts.

How do I add or change my financial details online?

To change your financial details, go to ‘Edit details’ (‘Edit my account’ via the Lotterywest App), click on ‘Financial’ and follow the prompts.

How do I close my account?

To close your account, go to ‘Edit details’ (‘Edit my account’ via the Lotterywest App), click on ‘Close account’ and follow the prompts.

You can close your account at any time, as long as all lottery draws in which you have purchased an entry have taken place and your account balance is reduced to zero ($0.00).

How do I close my account if I still have a balance in my e-wallet from a credit card deposit?

There are restrictions on withdrawing balances from a credit card deposit. Please contact us to assist you further.

Your Funds
How do I change my weekly spending limit?

To change your weekly spending limit, go to ‘Edit details’ (‘Edit my account’ via the Lotterywest App), click on ‘Personal limit’ and follow the prompts.

You can change your weekly spending limit at any time, but it must remain under the $500 Lotterywest limit.

Can the financial institution account that I nominate be in joint names?

You can use a joint account as long as you are one of the named account holders.

How much can I deposit into my account?

You can deposit between $10 and $500 at a time into your e-wallet. There is no daily or weekly limit – the limit only applies to individual transfers. However your e-wallet can only contain a maximum of $5,000. Once your e-wallet balance reaches $5,000, you will not be able to purchase entries until you withdraw funds and reduce your e-wallet balance below $5,000.

How do I deposit money into my e-wallet?

Whether you're topping up your account or looking to buy a ticket straight away, there are several ways you can securely transfer funds into your e-wallet. You can deposit funds via credit card (*fees may apply, instant transfer), debit card ($0, instant transfer) or bank transfer (*fees may apply, instant transfer).

Please note: *Some banks charge a small fee for transactions and some credit card providers charge a cash advance fee for lottery transactions. Contact your financial institution for details on how they charge for different payment methods. The minimum deposit is $10 and the maximum deposit is $500. The maximum amount of funds that can be held in your e-wallet is $5,000. If your e-wallet balance exceeds $5,000 you will not be able to play until your balance has been reduced to $5,000 or less. Funds transferred into your e-wallet via credit card can not be withdrawn.

What are the fees for using BPAY®?

Some banks may charge a small fee for transactions. Contact your financial institution for details on how they charge for different payment methods. For more information visit www.bpay.com.au

Is a credit card deposit treated by my financial institution as a ‘purchase’ or as a ‘cash advance’?

This depends on the financial institution. Some financial institutions may treat a transfer by credit card as a cash advance. Interest and fees would then be charged from the time of transfer. In addition, some credit card issuers may not allow funds transfers to a lottery website. Check with your financial institution for more information.

What is the 'Security Code' on the Deposit (cash in) credit card page?

The security code (often referred to as the 'CVV' - credit card validation value) is found on the back of your VISA or Mastercard credit card. Where the three digit security code is not shown on its own, it is normally the last 3 digits on the back of your credit card.

To complete your funds deposit transaction, simply enter the three digit security code from the back of the credit card that you are using. This code is used as additional security for your credit card transaction.

How long does it take for my transfer from my credit card or financial institution account to show up in my e-wallet?

Usually a transfer from your credit card will appear immediately. A BPAY® transfer can take from one to three working days.

Can I withdraw funds from my account?

You can withdraw funds from your e-wallet that you have won or deposited via BPAY®. The funds withdrawn will be transferred into your nominated financial account.


You cannot withdraw funds that you have transferred from your debit or credit card to your account.

How long does it take for funds to be transferred from my e-wallet to my nominated financial institution account?

Any funds withdrawn from your e-wallet and deposited into your nominated financial account will take one to three working days to appear.

Security
Have I received a scam email?

Purchasing through the Lotterywest website or app is safe and secure, however internet scams do exist. If you receive an email which sounds too good to be true, it probably is.

Unauthorised overseas operators send mail and emails to people throughout the world claiming to be Lotterywest. These scams often claim the recipient has won a large prize and should send further details or money (sometimes called a handling fee) for the prize to be paid. Lotterywest does not charge any handling fees for prize payouts.

We will never ask you for your password via email. If you wish to check if a message you have received is from Lotterywest please email or call us.

You can find more information on scams at docep.wa.gov.au/consumerprotection/scamnet/default.html

What do I do if I forget my PIN for the Lotterywest App?

You can reset your PIN by selecting ‘Log in’, then ‘Reset my PIN’. You will need to enter in your email and password to set up a PIN.

If you enter your PIN incorrectly five times, you will be prompted to set up a new one.

How can I change my Lotterywest App PIN?

You can change your PIN by selecting ‘Log in’, then ‘Reset my PIN’. You will need to enter in your email and password to set up a PIN.

What if I can’t remember my password?

If you enter your password incorrectly five times, your account will be locked. You can reset your password by clicking on the ‘Forgotten your password?’ link. You will need to correctly answer your security question before a temporary password will be emailed to you. When you log back in you will be prompted to create a new password.

How secure is purchasing Lotterywest tickets online?

Lotterywest has processes in place that ensure your identity and financial details are secure. We use an Extended Validation Certificate (EV), a X.509 public key certificate issued according to a specific set of identity verification criteria to secure your online transactions with us.

To obtain an EV, Lotterywest underwent extensive verification by the Certificate Authority (CA). The EV signifies that Lotterywest has passed an identity authentication process. Lotterywest has been issued an Extended Validation Certificate by a CA under the EV guidelines, and with a CA-specific policy identifier so that EV-aware software can recognise the certificate.

The EV will trigger your browser address to display a green bar that when clicked on will display Lotterywest's company name and address (the organisation that owns this website). This signifies that you are dealing with Lotterywest. You can click on this bar to display a message box which confirms that Lotterywest is 'Identified by Thawte', the certificate authority that issued this EV Certificate. A padlock should appear in this message box. This confirms that your connection to our site is encrypted and secure.


General security tips

The security and safety of your Lotterywest membership account is a priority for Lotterywest and it is important that you protect yourself from possible fraudulent activity.


What security is in place for my credit card payments?

We use an Extended Validation Certificate (EV), a X.509 public key certificate issued according to a specific set of identity verification criteria to secure your online transactions with us.

To obtain an EV, Lotterywest underwent extensive verification by the Certificate Authority (CA). The EV signifies that Lotterywest has passed an identity authentication process. Lotterywest has been issued an Extended Validation Certificate by a CA under the EV guidelines, and with a CA-specific policy identifier so that EV-aware software can recognise the certificate.

The EV will trigger your browser address to display a green bar that when clicked on will display Lotterywest's company name and address (the organisation that owns this website). This signifies that you are dealing with Lotterywest. You can click on this bar to display a message box which confirms that Lotterywest is 'Identified by Thawte', the certificate authority that issued this EV Certificate. A padlock should appear in this message box. This confirms that your connection to our site is encrypted and secure.

We will not access your credit card details. Your credit card details will not be part of our operating system. All credit card transactions are processed by BPOINT via the Commonwealth Bank of Australia.

What should I do if I think someone has accessed my Lotterywest membership without my knowledge?

Please contact us as soon as possible.

What should I do if I think my account details have been compromised?
  • Go to ‘Edit details’ (‘Edit my account’ via the Lotterywest App) and check that all your contact and financial details are correct
  • Change your password and/or PIN
  • Contact us if you have any questions or concerns
What can I do to keep myself safe when using my Lotterywest membership online?
  • Avoid using computers or mobile devices that are shared or at public places to undertake any online transactions. If you need to use these facilities, ensure that no one can see you enter your personal details
  • Make sure you log off every time you have finished using your Lotterywest membership online, especially if using a public or shared computer or mobile device. You will be automatically logged out after 15 minutes of inactivity, however we recommend you log off once you have completed your session
  • Check your transaction history to ensure only transactions that you have authorised appear
  • Never leave your computer, mobile or tablet unattended while logged into your Lotterywest membership online
  • Keep your password and/or PIN details safe at all times. Treat them the same way you would your financial institution (e.g. bank) PIN or internet banking log in details
  • Always ensure that you have the latest anti-virus software update on your computer and a personal firewall in place and functioning
  • Never click on a link in an email that asks for your Lotterywest membership log in details. Lotterywest will only send you emails from our domain lotterywest.wa.gov.au
  • Regularly check your account details and change your password and/or PIN frequently
  • Always type the address of the Lotterywest home page www.lotterywest.wa.gov.au directly into your browser to log in, rather than clicking on a link
  • If you receive an email regarding anything to do with Lotterywest that looks suspicious, please contact us and let us know the details
What are the best ways to keep my password and PIN secure?
  • Use a password and/or PIN that is difficult for anyone else to guess
  • Keep your password and/or PIN secure and do not disclose them to anyone. Lotterywest will never ask you for your password or PIN
  • Change your password and/or PIN if you think anyone may have seen it or knows it
  • Do not use your date of birth, address, telephone number or easily guessed combinations (e.g. abcd 123)
  • Log out of your account when you have completed your session
Lotterywest App
What devices can you download the Lotterywest App on?

The following list are supported devices for the Lotterywest App:

  • All phones and tablets running Android 7 or greater
  • Apple iPhone or iPad running iOS 11 or greater
Why can’t I purchase tickets using the Lotterywest App?

To purchase tickets through the Lotterywest App, you will need to be a Lotterywest member. Learn more about becoming a Lotterywest member here. 

If you're already a member and are unable to purchase lottery products, please contact us.

Players using the Lotterywest App on an Apple device must have their location services turned on and be in Australia when accessing the App. If you are outside of Australia you will still be able to purchase tickets through the Lotterywest website if the laws in that region allow you to use purchase lottery tickets online.

How do I enable location services on my iOS device?

The app should prompt you to turn your location services on when you first try to purchase a ticket. If you need to turn it on manually you can follow these simple steps:

  • Step 1: Go to Settings
  • Step 2: Select Privacy
  • Step 3: Select Location Services and make sure it is turned on
  • Step 4: Scroll though the list of your installed apps till you find the Lotterywest App and select it
  • Step 5: Select “While Using the App”

You may need to restart the Lotterywest App for these changes to take effect.

How do I download and install the Lotterywest App on my Apple device?

Visit the Apple Store and follow the prompts to download the free Lotterywest App. Alternatively you can go directly to the Apple Store on your mobile device and search ‘Lotterywest App’. Select the ‘Get’ button which will download and install the App onto your Apple device.

How do I download and install the Lotterywest App on my Android device?

The Lotterywest App is available from the Google Play Store which can be accessed here. Simply download the app and follow the instructions to set up the Lotterywest App.

How do I download and install a Lotterywest App updates on my Android device?

You may have noticed that our Lotterywest App is not in the Play Store. Lotterywest are unable to list the Lotterywest App in the Play Store due to Google’s restrictions on lottery apps. Therefore there are a few more steps when downloading the app for the first time, as well as when there is an update to the app. The below instructions will guide you through how to update the app. 


1. Notification: when you click on the Lotterywest app you may be notified that there is a new version available for download. Please note: if you press skip, you’ll be reminded again in a few days.

New version of Lotterywest App is available...

2. Download: after you click ‘download’ the file may appear in your notifications from ‘Download Manager’. Click on this file to download it.

Download manager

3. Security Settings: your device may prompt you to update your security settings to allow ‘unknown sources’. This will allow you to install the update. If you accidentally click ‘cancel’ simply access this setting in ‘Settings’ or 'Device administration' (which may be under 'Security'), tick the box for 'Unknown sources'. Then go back to your notifications and click on the downloaded file.

Security Settings

4. Install: Select 'Install' when prompted. 

5. Launch: Visit App Launcher to access the app - you can then choose to save it on your home screen for quick access.

How do I uninstall the Lotterywest App on my Apple device?

To uninstall the Lotterywest App, hold down on the app icon until an X appears in the corner. Select the X and the app will be removed from your device. This will not close your Lotterywest membership.

How do I uninstall the Lotterywest App on my Android device?

To uninstall the Lotterywest App, hold down on the app icon in the apps screen and drag it to the trash can. This will not close your Lotterywest membership.

How do I logout of the Lotterywest App?

Select ‘Logout’ from the menu which swipes out from the left side of the screen.

How do I stop receiving Lotterywest App notifications?

To turn off Lotterywest App notifications, go to ‘Notifications’ and follow the prompts. The toggle will be grey when notifications are turned off.

How can I turn on Lotterywest App notifications?

If you would like to turn on Lotterywest App notifications at a later time, you may need to update your permissions.

For iOS devices navigate to your Settings menu, click on Notifications, then locate Play Online (the Lotterywest App). From here you can swipe the toggle button to turn notifications on. After you’ve selected this, open the Lotterywest App and then choose the Notifications option in the menu to be able to select the notifications and game reminders of your choice.

For Android devices, you should be able to choose your notifications directly through the Lotterywest App. However if this does not work, open your Settings menu, then Sound and Notification, and then App Notifications. Find Play Online (the Lotterywest App) and check that ‘Block all’ is not enabled.

How can I replay the Lotterywest App tour at a later time?

Yes you can.  To do this, go to ‘Settings’ and press the ‘Replay tour’ button.

Results & Winning

Can I receive the results by email?

Make life easy by subscribing to receive draw results by email. You can choose the games you’re interested in, and then we’ll make sure you automatically receive results after each draw.

How do I change my email address to receive results?

To receive Lotterywest emails to a different email address, unsubscribe your current email address by clicking the “unsubscribe” link on the bottom of any Lotterywest communication. Then simply visit our subscribe page to re-subscribe using your new email address.

If you are a Lotterywest member, you can update your email address directly by logging in and editing your account details. 

Are the results available on the Lotterywest App?

Current and past results are available instantly at your fingertips, wherever you go. To download the app, visit the Apple iTunes store for iOS devices or the Lotterywest website for Android.  The app even checks tickets you’ve bought online and highlights the winning numbers so you know if you’re a winner!

How do I find my results online?

If you just can’t wait to see if you’re holding onto a winning ticket, you can check the results of all our draws online. Just visit the results page and search for your draw.

Can I get the results by phone?

If you’d like to hear the results over the phone, call 1300 987 919. Local call costs apply from landlines. Mobiles and pay phones cost extra.

Can I watch the results on television and online?

We have an agreement with Channel Seven and GWN7 to televise the winning numbers in WA at approximately 6.40pm on Seven and 7 Live. This includes results of Monday, Wednesday and Saturday Lotto, OZ Lotto and Powerball. The winning numbers for Set for Life will be published on Seven and 7Live at approximately 8.30pm.

Live draws for prize pools under $40M will air at approximately 6.30pm on 7Two and 7Two Live. Live draws for prize pools over $40M, as well as the Saturday Lotto Megadraw, will air at approximately 6.30pm on Seven and 7Live. These times may change without notice.

You can also view the lottery draws on the Lotterywest YouTube channel at approximately 7:30pm Monday to Thursday, and 8:00pm Saturday's (subject to no delays). 

How do I check if I've won after purchasing in-store?

If you've purchased your ticket in-store you can see if you’re a winner by using the in-store ticket checker. They’re easy to use and you can find them in all of our stores. Simply scan the barcode, then wait for the beep and the message to follow. Check just one, or go to town and check them all!

How do I know if I've won when purchasing online?

After the draw, go to ‘Check entries’ (‘Check my tickets’ via the Lotterywest App).

You’ll be able to view details and see the status of entries you have purchased and prizes you have won.

Can I take my online entry to a Lotterywest retailer to have it checked?

No. Only tickets purchased at a Lotterywest retail outlet can be checked at an outlet. Winnings from your tickets purchased online will be credited to your e-wallet. To check your entry, go to ‘Check entries’ (‘Check my tickets’ via the Lotterywest App).

What if I've won a prize up to and including $500?

Prizes up to and including $500 can be collected from any Lotterywest store if you have purchased a physical ticket. For online or app purchases, your winnings will be paid directly into your e-wallet or nominated financial account. Read more on our Collecting Your Prize page.

What if I've won a prize over $500 (excluding Division 1)?

For physical ticket purchases, these winnings can be claimed at Lotterywest Head Office during office hours. Lotterywest can pay up to $2,000 via EFTPOS. Alternatively, prizes can be paid directly into your bank account when you provide your BSB and account number. Unfortunately we are unable to pay prizes in cash. For online or app purchases, your winnings will be paid directly into your e-wallet or nominated financial account. Read more on our Collecting Your Prize page.

What if I've won a Division 1 or Top Prize?

Top Prizes must be claimed at Lotterywest Head Office during office hours. All Division 1 prizes are subject to a 14 day validation period. To claim a Division 1 prize, you must present at Lotterywest Head Office within 12 months* of the draw. Bring with you a printout of the details of the winning entry and information which will confirm your identity and place of residence. Read more on our Collecting Your Prize page.

*Due to the COVID-19 pandemic we’ve made some temporary changes, giving you more options to claim your prize. Please visit the Collecting Your Prize page for more information.

What happens if there are more than four Set for Life Division 1 or Division 2 winners?

If there are more than four Set for Life Division 1 winners, $80,000 a month for 20 years will be divided equally among them (e.g. five winners will each receive $16,000 a month for 20 years).

If there are more than four Set for Life Division 2 winners, $20,000 a month for 12 months will be divided equally among them (e.g. five winners will each receive $4,000 a month for 12 months).

Responsible Gaming

Where can I go if I think I need help with problem gambling?

Gambling Help Online is a national website providing comprehensive information and online support services for problem gamblers and their families and friends. It also provides an anonymous self-assessment questionnaire which will help you assess if your playing behaviour is putting you and your family at risk. Visit www.gamblinghelponline.org.au or call the Gambling Helpline on 1800 858 858.

Lotterywest also works in partnership with Centrecare in Western Australia to provide local support services for Gambling Help WA. Centrecare’s Gambling Help WA is a free service for people affected by problem gambling, their partners and families. It offers a supportive environment to talk about the impact that gambling has on their lives as well as the opportunity to learn new ways to manage their behaviour.

 
Individual and couples counselling

Regular counselling sessions are offered to individuals, their partners or family members to discuss concerns about their gambling behaviour.

 
Groups

People wishing to gain skills and confidence to control gambling behaviour in a supportive group environment may access this program. The group program is run over 10 weeks and provides participants with the opportunity for personal development, insight and learning through structured exercises.

 
Culturally appropriate service

Centrecare aims to provide a respectful and culturally sensitive service and interpreters are available on request.

Talking to someone is easier than you think. To make an appointment in the Perth metropolitan area, phone 08 9325 6644 and ask to speak to the Client Liaison Officer.

In the Southwest please call the Bunbury office on 08 9721 5177, in Kalgoorlie please call their office number of 9080 0333 or if you are in Esperance please call 9083 2600.

For 24 hour telephone support, please contact the Gambling Helpline on 1800 858 858. This is a free call and will not be listed on your telephone account. Day and evening appointments are available.

How do I self-exclude from playing online?

Login to your account, click on ’Edit my details’ on the right hand side of the page then click on ‘Personal limits’. Select ‘Exclude’ in the Self-exclusion section and then the period of time you would like. Once you have selected a period of self-exclusion you cannot change the period of time until that time has elapsed.

Can I set a personal spend limit online?

Yes. If you are logged in, click on ’Edit my details’ on the right hand side of the page, then click on ‘Personal limits’ to change your weekly spending limit. You can change your weekly spending limit at any time, but it must remain under the $500 Lotterywest limit.

If I self-exclude online, can I still purchase lottery products at a retail store?

Yes, the purchase of lottery products within WA from a retail store is still possible.

Retailers

General
Are there any other sources of information I can refer to, such as industry bodies?

There are a number of organisations that can give you help and advice, before and during your time as a retailer. Examples are:

What is the term of the Lotterywest Agreement?

The retailer is appointed until 31 December 2031. For more information, click here.

Is the Agreement a franchise?

All Lotterywest retailers operate under a formal Agreement that is specific to the owner, location and business type. Lotterywest retailers do not operate under a franchise. For more information, click here.

I want to buy a business that currently has a lottery outlet. What do I need to do now?

You will need to approach the owner to sumbit an offer to purchase their business. For the full process please refer to our Become a Lotterywest retailer page.

Can I sell my store that has a lottery outlet?

Yes. We suggest signing an Offer and Acceptance subject to Lotterywest approval. For more information, click here.

How long does the application process take?

We require 30 working days to progress a complete application (if all requirements have been met) which you should consider when negotiating a settlement date.

What are the rates of commission paid to Lotterywest retailers?

Commission rates vary by product, ranging between 7% and 10%. Detailed commission payable by product is available in our Retail Manual (section 5).

Can Lotterywest help with leasing?

We recommend contacting a lease negotiator or reaching out to the The Small Business Development Corporation.

I'm an existing retailer and my business structure has changed. What do I need to do?

Please send an email to  confirming the change to the legal structure of your business. A member of our Retail Operations team will be in contact with you.

What fees and charges do I have to pay?

Our fees and charges are updated every financial year; please check the Retail Manual.

How is the money for lottery tickets I've sold collected by Lotterywest?

We operate a direct debit banking process to settle amounts due for the weekly direct debit. More information is available in our Retail Manual (section 4).

What are the retail image standards?

Maintaining the retail image helps identify you as a retailer, attract customers to your store, inform them about our products and as a result, optimise your sales and strengthen brand recognition. You can find out more under section 3 in the Retail Manual.

Why is my retail image important?

Having a high standard in your retail image will help you optimise sales and improve the instore customer experience.

How are the retail image standards assessed?

Lotterywest helps retailers to maintain Retail Presentation Standards by assessing outlets against key elements which include displaying current point of sale through to ensuring that all Lotterywest equipment is functioning correctly.

How is the retail image maintained?

The Lotterywest Retail Image Team supports retailers with the presentation and maintenance of their outlet by providing advice and guidance and where necessary replacement shopfit items.

What are Lotterywest's terminal operating hours?

Lotterywest terminal operations are available 24 hours a day, 7 days a week*.
* subject to scheduled outages that are notified of in advance

What support hours do Lotterywest operate?

Support hours can be found here.

What are the terms and conditions of becoming a Lotterywest retailer?

The terms and conditions of approval and appointment as a Lotterywest retailer are outlined in the below documents which together form the Lotterywest Agreement:

-    The letter of offer and The Schedule (these are issued to successful applicants following our approval)
-    The Agreement Terms and Conditions detail the terms and conditions for retailers
-    The Guarantee and Indemnity Agreement Terms and Conditions outline the obligations of the guarantor(s) where the legal entity comprises of a company or companies.
-    The Retail Manual details current operating procedures, business management, customer service and retail presentation standards that retailers are required to comply with.

Why are we undertaking the Retail Distribution Plan review?

We’re currently reviewing our Retail Distribution Plan to ensure we’re choosing the best locations for new Lotterywest stores.

While this review takes place, the State Government has endorsed an Interim Retail Approval Process for Lotterywest.

The interim process considers factors such as the position of proposed outlets and impacts on existing outlets, player access, revenue and new retail areas.

If you have any questions, or want to find out more about the availability of certain locations, please contact us on 133 777 and ask to speak with a member of our Retail Network Planning Team. 

Network Planning
I would like to become a Lotterywest retailer - how do I go about this?

There are two ways to enter our network, either by establishing a new outlet or purchasing a business that already has a lottery outlet.
Please click here to access more information.

What is the process to establish a new outlet?

Information on how to establish a new outlet can be found here.

Where is my nearest Lotterywest store?

Use our handy find a store locator to search for your nearest Lotterywest store. 

Does Lotterywest grant territorial exclusivity?

Lotterywest does not give retailers any territorial exclusivity in relation to the sale of lottery products and has full discretion in relation to the number and location of lottery outlets.

Training, Incentives and Rewards
What support will I get as a Lotterywest retailer?

Your success is our success and together we make a difference to WA. That's why it's important that our retail network performs optimally and efficiently and is sustainable long term. So that we can reach our business potential and support you to reach yours, we offer great initiatives to help you grow your business.

What training do I need to do?

Information regarding training requirements can be found in section 2 of our Retail Manual.

How much does the training cost?

There is no cost for training.

What types of rewards programs are available to retailers?

Retailer incentives and rewards

Each year, retailers are invited to participate in a number of Sales Sprints that support Lotterywest marketing campaigns.  These are usually two to three weeks long and reward retailers for their sales performance and engagement with Lotterywest.

What development events are available to retailers?

Retailer conference

The Lotterywest Retailer Conference is held every two years and is our premier professional development day for retailers. The event agenda includes important business updates from Lotterywest, interactive master classes and presentations from nationally recognised retail industry experts.


Retailer development workshops

Workshops are suitable for owners, store managers and staff. These interactive sessions are customised to best suit your business, providing you and your team with practical skills, knowledge and tools to enhance workplace performance.

Grants

The grant process
Who can apply?

You are an eligible organisation if you’re:

  • a not-for-profit organisation (i.e. none of the profits go to owners or shareholders); or
  • a local government authority.

Smaller not-for-profits may prefer to be auspiced by an eligible organisation. Contact us for more information if you are considering this approach.

Your organisation also needs to:

  • be an Australian entity and operating within Western Australia;
  • not be operating on behalf of the State or Federal Government;
  • have the authority to undertake the proposed grant activities; or
  • have an organisational structure that does not allow for the distribution of profit or personal gain during operation and/or in the event of wind up.
What will you support?

Click here for information on what we can support.

What won’t you support?

Click here for information what we can’t support.

How much can be requested?

We accept applications from $3,000 upwards. Please don't under or overestimate your request. Request the amount that will support your initiative, has a strong case to support it, meets relevant assessment considerations and demonstrates value for money.

The limit for unincorporated groups or organisations not GST registered is a combined total of up to $15,000 for each financial year, unless auspiced by another not-for-profit organisation or a local government authority.

In terms of how much of your project we will fund, we are a complementary grant maker. It is expected that others will contribute as appropriate to the cost of initiatives, both financially and/or in kind.

Can the request be for elements that relate to government funded services?

Lotterywest seeks to achieve its vision of ‘Building a better WA together’ by working with eligible organisations, including those who may receive government funding.

Projects or initiatives that could/should be funded through contractual or individualised Government funding arrangements will not be supported. Grant support should instead be directed as appropriate to value-add components/initiatives that are clearly not the responsibility of another agency or under any contractual arrangement.

Given the range and complexity of arrangements, we encourage organisations to discuss their grant application with us before applying.

How long is the process?

Please note that from the point of formal application, it can take up to four months for a grant to be assessed and approved, or longer should further work be required. If you have a time sensitive proposal, please call our team to discuss your options.

How many applications can be submitted?

Please call us if you plan to make multiple applications in a year so we can work with you on how best to do this.

What happens after my application is submitted?

Your application will be assessed by our team against the assessment criteria and a recommendation is then made to the Lotterywest Board.

A typical grant process looks like this:

  1. Seek information via Lotterywest website
  2. Talk with us about your proposal
  3. Gather your requirements and necessary documentation
  4. Develop and submit your application
  5. Assessment, including referee checks and any follow up conversation and requests for information from you
  6. Our internal review and recommendation to the Board
  7. Board meeting and review
  8. Recommendation to the Minister responsible for Lotterywest (the Premier)
  9. Application decision and written advice to you
  10. Grant payment
  11. Sharing your good news
  12. Evaluation, reporting and acquittal
How can Lotterywest support be acknowledged?

Your public acknowledgment helps spread the word about your initiative and Lotterywest’s contribution to the community. It also helps inform people about how playing Lotterywest games enables us to provide grants like yours.

Visit Sharing the news for resources on how you can acknowledge Lotterywest grant support.

What conditions will apply to my grant?

All organisations are required to agree to the standard Lotterywest Conditions of Grant which needs to be signed upfront for every application.

Further conditions specific to your grant may also apply. These are communicated in the grant approval letter. Please refer to the Grant Approval Schedule. An example is available here.

Should GST be included in my request?

We do not support the GST component of any items purchased by the grant unless exceptional circumstances apply. Please call us to discuss if need be.

If your organisation is registered for GST, please don't include the GST component in your request.

Who can sign Lotterywest grants related documents?
How will the decision about the application be advised?

Lotterywest provides written advice on the outcome of all applications. If your grant is approved, we will advise you of payment arrangements and our requirements for reporting on the grant and acquitting (accounting for) the funds. This information is detailed in the Grant Approval Schedule. An example is available here. You can track the status of your application in the Lotterywest Portal.

How are payments made?

Once a grant is approved, we'll send you a letter advising what has been approved and any outstanding requirements for payment to be made. This information is detailed in the Grant Approval Schedule. An example is available here.

Claims for payment of your grant should be made using the Grant Management Tool.

You can preview the questions in the Grant Management Tool via the example link here.

Or, you can begin making a claim via the live Grant Management Tool here.

Retrospective costs (for items or expenses incurred prior to grant approval) will not be met by the grant except in exceptional circumstances.

All grants made by Lotterywest are made exclusive of GST on the items that the grant has been approved for, unless otherwise advised.

However, if your organisation is registered for GST, when Lotterywest makes a payment of grant monies to your organisation, you will receive a Recipient Created Tax Invoice (RCTI) which identifies a GST component that has been included within the payment to your organisation. This GST component is required by the Australian Taxation Office as GST due on the grant payment itself and should be forwarded by your organisation to the Australian Tax Office. It is not to be treated as a reimbursement for any GST you may have paid on goods or services related to your claim for payment. An example of a RCTI is available here.

Grants are paid through an electronic funds transfer. Please ensure that the bank account details provided are your organisation’s main operating account and that these are always kept up to date in the Lotterywest Portal.

How are grants acquitted (accounted for)?

All organisations who receive our support are accountable for the expenditure and reporting on the grant within a given timeframe. Our grant conditions, payment, accountability and acquittal processes will be explained to you during the grant assessment process and detailed in the approval letter and attached Grant Approval Schedule. An example is available here.

It’s important to read your grant approval letter and the Grant Approval Schedule.

Generally, the grant acquittal will require you to:

  • Use the grant for the approved purpose
  • Meet any grant conditions, including overall conditions that must be met prior to payment and grant accountability (including for evaluation and reporting).
  • Prepare an Income and Expenditure statement (for an example template please click here)
  • Complete the Grant Management Tool which includes questions related to your grant expenditure, the amount of volunteers and beneficiaries involved in the grant, the activities and outcomes delivered and learnings/insights from your grant initiative.

You can preview the questions in the Grant Management Tool via the example link here.

Or, you can begin acquitting your grant via the live Grant Management Tool here.

What happens if my organisation's details change?

We need to know of changes to your organisation's details such as bank details, name, legal signatory or GST status. You can make these changes in the Lotterywest Portal at any time.

What happens if my project changes?

Let us know if there are changes to your project or the key members involved so we can work with you in to ensure these changes do not affect the intended outcomes of your grant. Please use the Grant Management Tool to advise us of these changes.

Can a request be made for a grant decision to be reviewed?

Yes. The request should be made in writing within 60 working days of receiving formal advice of the decision to the attention of Lotterywest CEO, and signed by your organisation's Chairperson or authorised delegate. Please include the reason for the review and what you propose as a resolution. We will advise you of the outcome as soon as possible. A request for review will not impact the consideration of any future applications.

Grassroots Community Led
Make sure you’re eligible

You're an eligible organisation if you are:

  • a not-for-profit organisation (i.e. none of the profits go to owners or shareholders); or
  • a local government authority.

Smaller not-for-profits may prefer to be auspiced by an eligible organisation. Contact us for more information if you are considering this approach.

Your organisation also needs to:

  • be an Australian entity undertaking activities for the benefit of the Western Australian community;
  • not be operating on behalf of the State or Federal Government; or
  • have the authority to undertake the proposed grant activities.
Consider the timing

We aim to give a response within four months of receiving a complete application. We are unable to support retrospective or urgent costs.

We encourage you to get in touch with us early to discuss your idea.

Learn about what can be supported
  • The grant must clearly result in community benefit. This can include providing relief to people facing significant needs.
  • There must be a clear link between the activity or item to be purchased with the grant, the grant purpose and one of the outcomes in the Community Investment Framework.
  • The benefit of the grant must be realised in Western Australia.
  • Grants can be used to support income generating activities if they are clearly intended to lead to a charitable or benevolent outcome. All profits must be directed towards a charitable purpose.

Learn more about what can’t be supported here.

Check our assessment criteria

You will need to demonstrate that your proposal meets the following four assessment criteria:

  1. Link to Community Investment Framework outcomes
  2. Merit of the proposal
  3. Value for money
  4. Organisational capacity

Learn more here

Get your documents together

All applicants will be asked to provide the following documents – we recommend that you start getting these ready early.

  • Your organisation’s rules or constituent documents
  • List of current Directors/Board or Management Committee members
  • Budget and quotes
  • Annual report and AGM minutes
  • Bank statement
  • Any other supporting documents e.g. project plans
  • Referee details
Plan for success

Getting clear on what you’re trying to achieve, and how to do it, will give you the best chance possible of a successful grant project.

Ask yourself:

  • Why do you want a grant? (the need opportunity you are addressing)
  • What are you trying to do? (the activities you want to undertake)
  • What are you trying to achieve? (what will the outcome be?)
  • What Framework outcomes will your grant contribute to?
  • Who will benefit and how many people?
  • Which region(s) will benefit?
  • What do you need to deliver your idea? (your inputs)
  • Why is your organisation well placed/best placed to deliver this and who are you working with?

If you’re struggling to answer these questions, develop a ‘logic model’ using our simple template or give us a call and we’ll help you develop your idea before applying.

Learn more here.

Enhancing the impact of your project

Lotterywest seeks to promote an increasingly inclusive, accessible, healthy and sustainable community through measures such as acknowledgement of Traditional Custodians, environmental sustainability, health promotion and promoting access and inclusion for all Western Australians.

A Good Practice Guide is available to support all grant customers when planning initiatives (including events, programs and projects) to broaden impact beyond outcomes directly related to the grant.

Please read the Guide and consider how you can implement practices related to these issues in your planning.

You will be asked to report on what has been achieved on these issues as part of our broader reporting requirements.

Apply

Grant applications take place in the Lotterywest Portal. You will be asked to login or create a profile. You will then be able to start a new application which you can save and return to as required.

Read out tips for answering the application questions here.

Apply here.

Call us if you require any help with completing the application form online.

Share the good news

Getting the word out that you have received a Lotterywest grant lets people know that the money spent on Lotterywest games supports WA not-for-profit organisations. It’s also a great opportunity to raise your profile.

  • Call us or give us a shout out on social media with your updates and photos so we can share your news.
  • Tag @Lotterywest on FacebookInstagram and Twitter and use our hashtag #Lotterywest.
  • You can also order Lotterywest signage and use the Lotterywest logo to acknowledge our partnership.

Learn more here.

Reporting back and acquitting your grant

The Grant Management Tool allows you to manage and acquit (account for) your grant. You can use the tool to:

  • Request a payment and provide an update on progress
  • Request an extension of time or variation
  • Provide your final grant acquittal including outcomes reporting

Access the Grant Management Tool here.

Learn more here.