Frequently Asked Questions

Games

General
How much does it cost to play all the various games?

Check out our cost of entry brochure for all pricing options.

What are the odds of winning?

The odds of winning vary for each game. For our most popular game Saturday Lotto, the odds of a Division 1 win in any single game panel is 1 in 8,145,060. The game with the highest odds of winning any prize is Powerball at 1 in 43.9. Visit each of the games information pages to find out the odds at various prize levels, for all our games:

What time do the draws close for each game?
GameDraw close off time
Saturday Lotto 6:00pm Saturdays
Monday Lotto 6:00pm Mondays
OZ Lotto 6:00pm Tuesdays
Wednesday Lotto 6:00pm Wednesdays
Powerball 6:00pm Thursdays
Set for Life 7:00pm daily
Cash 3 5:00pm daily
Super66 6:00pm Saturdays
What is the difference between the various games?

In Saturday, Monday and Wednesday Lotto you need all six Winning Numbers to win Division 1 and in OZ Lotto you need all seven Winning Numbers to win Division 1. 

Powerball is played by drawing seven balls from the first barrel of 35 and one ball from a second barrel of 20. The number drawn from the second barrel is the Powerball number and all eight numbers together are the Winning Numbers.

Set for Life is a game with draws every day of the week. When you win Division 1, instead of a single lump-sum payout, you get an ongoing prize of $20,000 a month for 20 years and it's guaranteed (if won) for up to four winners. Each entry lasts for seven consecutive draws and is played by drawing nine numbers from 44. The first seven numbers drawn are the Winning Numbers and the last two drawn are the Supplementary Numbers.

Why do some games jackpot?

For some games, if there is no Division 1 winner for a draw the provisional prize pool is rolled over to the next game, increasing the jackpot. Saturday Lotto, OZ Lotto, Powerball and Super66 are all examples of such jackpotting games.

How do I learn to play all the various games?

The game information pages on our website are full of information about how each game is played. You may also like to learn the various ways to play those games or read the how to play brochure for detailed information. If none of that helps, give us a call and we'd be happy to help you through it.

Scratch'n'Win
How do Scratch'n'Win games differ?
  • $1 and $2 games are fun, easy and quick to play - great if you've only got a few spare moments to try your luck at cash prizes up to $20,000.
  • $3 games take a little longer, like our ever-popular Word Play ticket. Simply scratch to reveal each letter, then match that letter wherever it appears in the Word Play panel(s) to make three or more complete words.
  • $5 games offer a wide variety of game styles, all with the chance to win up to $100,000 cash. Our light gaming style tickets (such as Roulette, Poker and Blackjack) offer great returns and a bit of a challenge. Our "time out" $5 Word Play offers the same great mechanic as the popular $3 Word Play with even more play value. In addition to these, other multiple-panel games are on offer at various times throughout the year to offer a fun and easy play mechanic with great cash prizes to be won.
  • $10 games offer fantastic value with great odds, high prize payouts and the biggest top prize offering of up to $300,000.
  • $20 games are our premium tickets and are packed with play value. These games are simple to play, offer a large prize pool, have great odds of winning and multiple top prizes.
How do I know I've won a Scratch'n'Win prize?

For some Scratch'n'Win games you need to match three dollar amounts or symbols in each game panel. Other games have a lucky number mechanic where you require only one number match to win. There are also Word Play and Bingo as well as many other different games. Make sure you read the play instructions carefully to check the rules for each game.

If you’re not sure if your ticket is a winner, you can check it using the ticket checker at any Lotterywest store, or ask your local retailer to check the ticket for you. They’ll scan the ticket barcode on the terminal, which will instantly advise if your ticket is a winner. If the retailer doesn’t have a terminal they can ring Lotterywest to verify your win.

What Scratch’n’Win prizes have been won recently?

Scratchie winners win! Refer to the scratchie winners table for a full list of our lucky top prize winners.

Are scratchies secure?

All Scratch’n’Win tickets are computer generated and printed under strict security conditions. Each ticket in each game is unique. The printing process ensures that no ticket can be tampered with, altered or mistreated in any way to reveal the game underneath. The latex is also designed to disintegrate on scratching to retain the integrity of each ticket.

When do the Scratch’n’Win prizes expire?

Prizes may be claimed in all Scratch'n'Win games for up to 12 months from the date the last book of tickets was issued from Lotterywest for sale. Prizes may not be claimed after the expiry date. In accordance with the Lotteries Commission Act any unclaimed prize money is distributed to WA community organisations via Lotterywest’s Direct Grants Program.

To find out how much time you've got left to claim your prize, refer to the prize expiry table to see if an expiry date has been set.

Can I purchase Scratch'n'Win tickets online?

No, Scratch'n'Win tickets are not able to be purchased online. Find your nearest Lotterywest store to purchase a ticket.

Syndicates
How can I be part of a syndicate?

Buy a share in-store

Visit a Lotterywest store to buy a share in a syndicate. Simply ask what shares are available for the game you want to play or how much you would like to spend. If you have a Lotterywest membership, make sure you register your ticket against it so your winnings are automatically paid out to it.

Create your own

You can create your own syndicate with friends and family. Start by downloading the Syndicate Planner and select the game and ticket options you want to play. Then you're ready to visit your local Lotterywest store and fill in a playslip or ask for a Slikpik. Ask the retailer to print a valid share ticket for each syndicate member. This gives each person the peace of mind and convenience to claim their share of prizes on winning entries themselves. You can read more about syndicates here.

What are some tips for playing syndicates?
  • The syndicate planner makes keeping your records easy.
  • All syndicates need at least five shares at a minimum cost of $5 each. This means all syndicates have a minimum total cost of $25.
  • Syndicates are a great way to try Systems – you’ll get more chances per draw while sharing the cost of the ticket amongst all players
Systems
What types of System entries are there?

Fewer numbers

Increase your chances of winning a prize by reducing how many Winning Numbers you need to have on your ticket. For example, a System 4 Saturday Lotto ticket will only require the four numbers on your ticket to be chosen as Winning Numbers in order to win Division 1. The other two numbers are guaranteed with this ticket type.

More numbers

Increase your chances of winning a prize by getting more numbers in each game.

How can I play Systems?

A System entry allows you to play up to 20 of your selected numbers, and every possible combination of those numbers. For example, select six numbers to play a System 6 entry, select 18 numbers to play a System 18, and so on. You can choose your own numbers on a playslip or ask for a Slikpik.

How does a System entry work?

Here’s an example of how System entries work by using a System 8 Saturday Lotto entry:

  • Select any eight numbers between 1 and 45, for example: 1, 2, 3, 4, 5, 6, 7 and 8.
  • Your System 8 entry will contain 28 games, each with six number combinations of your selected eight numbers.
  • Your ticket will only display your eight chosen numbers, however your entry actually has 28 games.
  • Winning System entries pay multiple prizes because each game contains a similar pattern of numbers. For example, if the numbers 1, 2, 3 and 4 are among the Saturday Lotto Winning Numbers, games 1 to 6 would each be eligible for a prize.

 
Tip

Joining a syndicate is a great way to play Systems! A syndicate is a group of lottery players who share the cost of a Lotto ticket to play more games and increase the chances of winning.

How do I play Systems for Saturday, Monday and Wednesday Lotto?

Systems are available for Lotto through fewer numbers entries (Systems 4 to 5) or more numbers entries (Systems 7 to 20). To buy a Lotto Systems ticket:

  • Mark the System number you wish to play on a Lotto Playslip. Then mark a game board with the appropriate amount of numbers for the System (4 to 5, or 7 to 20) and the day you wish to play (Saturday, Monday or Wednesday)
  • Ask for a Saturday, Monday or Wednesday Lotto Systems Slikpik in-store and a ticket will be issued with randomly generated numbers for you
  • Log in to your Lotterywest membership to choose your own numbers or request a Systems Slikpik

With fewer numbers System entries, your selection of numbers is then combined with all remaining numbers (1 to 45) to create every possible six digit combination containing your selected numbers.

More numbers System entries use your selection of numbers to create every possible six digit combination containing your selected numbers.

View the Lotto Systems table.

How do I play Systems for OZ Lotto?

Systems are available for OZ Lotto through fewer numbers entries (Systems 4 to 6) or more numbers entries (Systems 8 to 20). To buy an OZ Lotto Systems ticket:

  • Mark the System number you wish to play on an OZ Lotto Playslip. Then mark a game board with the appropriate number of numbers for the System (4 to 6, or 8 to 20)
  • Ask for an OZ Lotto Systems Slikpik in-store and a ticket will be issued with randomly generated numbers for you
  • Log in to your Lotterywest membership to choose your own numbers or request a Systems Slikpik

With fewer numbers System entries, your selection of numbers is then combined with all remaining numbers (1 to 45) to create every possible seven digit combination containing your selected numbers.

More numbers System entries use your selection of numbers to create every possible seven digit combination containing your selected numbers.

View the OZ Lotto Systems table.

How do I play Systems for Powerball?

Systems are available for Powerball through fewer numbers entries (Systems 5 and 6) or more number entries (Systems 8 to 20). To buy a Powerball Systems ticket:

  • Mark the System number you wish to play on a Powerball Playslip. Then mark the Pick 7 section of the game board with the appropriate number of numbers for the System (8 numbers for System 8). Mark one number in the Pick 1 section for the Powerball number.
  • Ask for a Powerball System Slikpik in-store and a ticket will be issued with randomly generated numbers for you.
  • Log in to your Lotterywest membership to choose your own numbers or request a Systems Slikpik.

With fewer numbers System entries, your selection of numbers is then combined with all remaining numbers (1 to 35) to create every possible seven digit combination (plus your Powerball selection) containing your selected numbers.

More numbers System entries use your selection of numbers to create every possible seven digit combination (plus your Powerball selection) containing your selected numbers.

View the Powerball Systems table.

What are Powerpik Systems?

A Powerpik System entry contains all 20 numbers for the Powerball so you only need to match the seven Winning Numbers drawn from barrel A. Powerpik System entries are available for Systems 5 and 6 and Systems 8 to 14.

To buy a Powerpik System:

  • Mark the Systems number you wish to play on a Powerball playslip. Then mark the Pick 7 section of the game board with the appropriate number of numbers for the System. Mark the POWERPIK box. Leave the Pick 1 section of the game board blank
  • Ask for a Powerpik System Slikpik in-store and a ticket will be issued with randomly generated numbers for you
  • Log in to your Lotterywest membership to choose your own numbers or request a Systems Slikpik

View the Powerpik Systems table.

How do I play Systems for Set for Life?

Systems are no longer available for Set for Life.

How and what can I win when I play Systems?

With a System ticket you can win multiple prizes with a single entry. For example, let's say you purchase a Saturday Lotto System 7 entry containing seven numbers 1, 2, 3, 4, 5, 6 and 7.

The Winning Numbers drawn are 1, 2, 3, 10, 11 and 12 and the two Supplementary Numbers are 6 and 7.

You will be able to match three Winning Numbers and two Supplementary Numbers. If you were to write out every combination of the seven games a System 7 entry gives you, you'd find that you have won four Division 5 prizes and three Division 6 prizes.

Refer to our how to play Systems brochure for prize tables of each type of winning System entry played.

What do System entries cost?

System entries cover multiple combinations of numbers so they cost more than a normal entry. Check out our cost of entry brochure to find out what it costs to play a System entry in your favourite game. 

Combo Packs
How do I buy a Combo Pack?

Combo Packs are available exclusively in-store and are an easy way to play most of your favourite games throughout the week. Choose the option suited to your budget and your retailer will print a ticket for each game included in your chosen Combo Pack and give you all the tickets. Make sure you have all the games before you leave the store!

What are the benefits of Combo Packs?
  • All tickets are Slikpik entries so there's no need to fill in a playslip
  • You get to play your favourite games throughout the week
  • You can 'ticket repeat' some or all of your Combo Pack tickets
  • They are a great gift idea
What games are in the Combo Packs?

Each Combo Pack is made up of different games and number of draws. For example, the $30 pack includes:

  • 9 Saturday Lotto games
  • 4 Monday Lotto games
  • 2 OZ Lotto games
  • 4 Wednesday Lotto games
  • 4 Powerball games
  • 1 Set for Life game
  • 2 Cash 3 games
  • 2 Super66 games

Ask in-store to see which games are in the different Combo Pack options.

Can I change the games in a Combo Pack?

The combination of games in a Combo Pack is fixed. If the combination contains a game that you do not wish to play, you may like to purchase the games separately instead.

Can I play my favourite numbers in a Combo Packs?

All Combo Pack tickets are Slikpik entries so there’s no need to fill in a playslip.

What days can I purchase a Combo Pack?

Combo Packs can be purchased any day of the week. The pack will include a ticket in every game included in the pack for the seven days from the day of purchase.

When can I claim my prize?

As each Combo Pack contains a separate ticket for each game so you can claim your prize the day following that draw. Simply take your ticket in-store and remember to hold on to the remaining tickets in your pack until all the draws are complete.

Do games cost more in a Combo Pack?

The cost of each game is the same in the Combo Packs as they would be if you bought them separately; we've just packaged them up for your convenience.

Can I purchase Multiweeks or Advance Play with Combo Packs?

Unfortunately not but you are able to purchase a Combo Pack and choose to start any day within the next seven days of your purchase.

Are Combo Packs available as a Syndicate?

Unfortunately, syndicate options are not available for Combo Packs.

Can I register my tickets with Combo Packs?

Yes, you can register your tickets using your Lotterywest membership.

Lotterywest membership

General
What information do I need to join as a Lotterywest member?

To register as a Lotterywest member all you need is an email address and some documents to help us verify your identity. We use a third party identity verification service provider that validates your identity against various databases such as WA driver's licence, White Pages, WA Electoral Roll, Medicare and Australian passport records. This service is completely secure and helps us confirm you to be aged above 16 years and a resident in WA.

Once your identity has been verified you will be sent a temporary password via email so that you can access your account and start playing. Click here to find out more and sign up today!

Can I let anyone else use my Lotterywest membership?

No. In the ‘Terms and conditions’ you accept when you register for your Lotterywest membership, you agree to not share your account details, password and/or PIN with anyone.

If I register as a Lotterywest member will I be added to a promotions email list?

When you register for a Lotterywest membership you can choose whether you want to receive information about jackpots, Superdraws and promotions by leaving the appropriate box ticked. If you leave this box ticked you will occasionally receive emails from Lotterywest about these events. If you clear this box you will only receive emails related to your  account activity. You can change this option at any time by clicking 'My account' when accessing your Lotterywest membership via the Lotterywest website.

Is there an age limit to play?

Yes, you must be 16 years or older to play (and be able to prove your age at registration). 

Can I register and play if I don’t live in Western Australia?

You must have a Western Australian residential address to register for the Lotterywest membership. PO Boxes are not accepted as a residential address. If you are temporarily located outside of Western Australia you need to check if the laws in that region allow you to purchase lottery tickets online.

Why do I have to complete an identity check?

By law we are required to verify the identity of players registering for a Lotterywest membership. Proof of identity is required to ensure all players meet these criteria.

What is identity verification?

Identity verification is the process of checking a player’s personal details against a set of data sources such as the White Pages, WA Electoral Roll and WA Driver's licence databases. This is done to ensure players identities and that the age and address requirements of becoming a registered player are met.

This process is carried out by a Third Party Identity Verification Service Provider. Registering and verifying your identity online is completely secure.

Are my details shared with anyone else?

The details you provide to us are shared with our secure Third Party Identity Verification Service Provider for the purpose of verifying your identity. The personal details in your account will be kept secure and used to contact you about your account if it is necessary. You will not be sent promotional emails unless you opt to receive them.

Can I receive prizes paid by cheque?

Lotterywest similar to many other Government organisations such as Medicare and the ATO has replaced cheque payments with EFT.  For Lotterywest members, that means you’ll need to provide us with your bank account details. To arrange this, all you need to do is complete this change of financial details form. Please rest assured your details will be kept confidential and secure. Once we receive your information we will update your account as soon as possible. 

Some basics to get you started
What do I need to register as a Lotterywest member?

To register you’ll need a valid email address, a computer, laptop, smartphone, tablet or iPad and an internet connection. You'll also need a form of identity e.g. a WA Drivers Licence, confirming your age and WA residency

What do I do if I don't have an email address?

You can get a free email address through service providers such as Gmail or Hotmail, or talk to your internet service provider like Telstra, Optus or iiNet.

What information do I need to provide?

You’ll need proof of identity like a WA Drivers licence so Lotterywest can confirm you are a WA resident and over 16 years old. These are both legal requirements for playing lottery games in WA.

What is WiFi?

WiFi is the ‘connection without wires’ that is made in your home between devices such as laptops, computers, smartphones and iPads or tablets and the modem or router provided by your internet service provider.

What games can I play?

You can purchase tickets for all games, except for some syndicates and Scratch'n'Win tickets which are only available in retail stores.

Do I get a physical ticket when I play online?

No. When you play online your purchases are stored in your member account as virtual tickets.

What is an e-wallet?

When you become a member we create an e-wallet for your membership account. You can deposit funds to your e-wallet and any prize winnings will be automatically transferred here by Lotterywest.

How can I get help registering as a Lotterywest member?

Ask a member of your family living with you to help set it up or call Lotterywest on 133 777 and one of our customer service staff will help you to register.

We are available to take your calls:

Monday - Friday 6.00am - 9.00pm

Saturday 6.00am - 8.00pm

Sunday 8.00am - 7.00pm

Public Holidays 8.00am - 8.00pm

Anzac Day 8.00am - 8.00pm

I have other questions not answered here?

Call Lotterywest on 133 777 and one of our customer service staff will answer any other questions you might have:

We are available to take your calls:

Monday - Friday 6.00am - 9.00pm

Saturday 6.00am - 8.00pm

Sunday 8.00am - 7.00pm

Public Holidays 8.00am - 8.00pm

ANZAC Day 8.00am - 8.00pm

Other Frequently asked Questions (FAQ’s) about Lotterywest Membership and how to Play Online can be found here.

Playing online

General
What are the online operating hours?

You can access your Lotterywest membership online 24 hours a day, 7 days a week. Prize payments may be delayed during public holidays. Draws close at varying times depending on the game and the time of year. See the games section for more information. Online entries will be disabled one minute prior to draw close for each game and draw.

Is there a difference in the cost of purchasing tickets online compared to in-store?

No. All tickets cost the same regardless of whether you purchase online or from a Lotterywest retailer.

Where does the money go from the sale of lottery products online?

Whether you purchase in-store or online, approximately one third of every dollar goes back to the WA community through health, sports, arts, charitable and community organisations. About 60 cents in every dollar goes to player prizes. Less than 10 cents in every dollar is used for Lotterywest's operating expenses.

Can I cancel an entry?

No. After you have confirmed your online entry, there is no facility for you to cancel your own entry. When purchasing entries online you will be prompted to confirm your purchase prior to finalising each transaction. When you are in the ‘Confirm your purchase’ screen, check that you have the correct details before you click ‘Purchase’.

What are favourites?

Your Lotterywest membership allows you to save your own numbers so you don't have to choose them every time you play.

If you’re playing via the Lotterywest Website:

  • To save an entry as a favourite, select the game and then ‘Create a new entry’. Create your entry and then tick ‘Save as favourite’, name your favourite numbers and then purchase your entry.
  • You can play a favourite either by going to the ‘Favourites’ screen, selecting the favourite and clicking ‘Purchase’ or by selecting the game you want to play, clicking ‘Play favourite’ and choosing the favourite to play. Complete your purchase by following the prompts on screen
  • You can delete and rename your favourites in the ‘Favourites’ screen.

If you’re playing via the Lotterywest App:

  • To save an entry as a favourite, go to ‘My favourites’, click on the ‘+’ button at the top right corner of the screen and create your favourite by following the prompts on screen. Favourite Games will only be saved locally to the device you are accessing the Lotterywest App through.
  • To play a favourite, go to ‘My favourites’ and click the play button of the favourite you want to play. Complete your purchase by following the prompts on screen.
  • You can delete and rename your favourites in the ‘My favourites’ screen.
Where can I find out about Lotterywest games, prize divisions and odds of winning?

You can find information in the games section of our website and in our Lotterywest App when you select draw results, then the specific game.

Why are there spend limits and what happens if I reach my spend limit?

Lotterywest has set a maximum spend limit of $500 per week to promote responsible play, however you should only spend what you can afford. You can also reduce your own spending limit to ensure you do not exceed your budget. Visit our Play Responsibly page for more information.

Can I play if I’m overseas or interstate on holiday?

You must have a current Western Australian residential address to be a Lotterywest member and purchase tickets online. If you are temporarily located outside of Western Australia you need to check if the laws in that region allow you to purchase lottery tickets online.

Where can I view my entry details?

To check your entries, go to ‘Check entries’ (‘Check my tickets’ via the Lotterywest App).

You’ll be able to view details and see the status of entries you have purchased and prizes you have won.

How do I print my entry?

At the time of purchasing your online entry, click on ‘print a copy’ to print out the entry. 

Where can I view my purchase history?

To view your purchase history, go to ‘My e-wallet’ (‘Manage my e-wallet’ via the Lotterywest App) and click on ‘Transaction history’.

Where can I view my winnings history?

To view your winnings history, go to ‘Check entries’ (‘Check my tickets’ via the Lotterywest App).

You’ll be able to view details and see the status of entries you have purchased and prizes you have won.

How do I log out of my Lotterywest membership online?

Select 'Logout' from the top of the screen. 

What happens if my internet connection disconnects while I am purchasing my entry?

Unless you have confirmed your purchase by clicking ‘Buy Now’ before the disconnection, the transaction will not have been completed. You can confirm by clicking on the ‘Check entries’ link to see if your latest purchase has appeared.

What do I do if I am having difficulty viewing the website in my current browser?

Our website should operate successfully using the following platforms:

Browser

  • IE 11 
  • Edge 17+
  • Safari 11+ 
  • Chrome 71+ 

OS 

  • Win 7, 10
  • iOS 11, 12
  • Android 7 
  • OSX Sierra

Devices 

  • iPhone 6+ 
  • Samsung s5+
  • iPad3+ 

If you are having an issue with a particular browser/platform from the list above please contact us and let us know the details.

Edit Details
How do I change my contact details (address, telephone, email) online?

To change your contact details, go to ‘Edit details’ (‘Edit my account’ via the Lotterywest App), click on ‘Contact’ and follow the prompts.

How do I add or change my financial details online?

To change your financial details, go to ‘Edit details’ (‘Edit my account’ via the Lotterywest App), click on ‘Financial’ and follow the prompts.

How do I close my account?

To close your account, go to ‘Edit details’ (‘Edit my account’ via the Lotterywest App), click on ‘Close account’ and follow the prompts.

You can close your account at any time, as long as all lottery draws in which you have purchased an entry have taken place and your account balance is reduced to zero ($0.00).

How do I close my account if I still have a balance in my e-wallet from a credit card deposit?

There are restrictions on withdrawing balances from a credit card deposit. Please contact us to assist you further.

Your Funds
How do I change my weekly spending limit?

To change your weekly spending limit, go to ‘Edit details’ (‘Edit my account’ via the Lotterywest App), click on ‘Personal limit’ and follow the prompts.

You can change your weekly spending limit at any time, but it must remain under the $500 Lotterywest limit.

Can the financial institution account that I nominate be in joint names?

You can use a joint account as long as you are one of the named account holders.

How much can I deposit into my account?

You can deposit between $10 and $500 at a time into your e-wallet. There is no daily or weekly limit – the limit only applies to individual transfers. However your e-wallet can only contain a maximum of $5,000. Once your e-wallet balance reaches $5,000, you will not be able to purchase entries until you withdraw funds and reduce your e-wallet balance below $5,000.

How do I deposit money into my e-wallet?

Whether you're topping up your account or looking to buy a ticket straight away, there are several ways you can securely transfer funds into your e-wallet. You can deposit funds via credit card (*fees may apply, instant transfer), debit card ($0, instant transfer) or bank transfer (*fees may apply, instant transfer).

Please note: *Some banks charge a small fee for transactions and some credit card providers charge a cash advance fee for lottery transactions. Contact your financial institution for details on how they charge for different payment methods. The minimum deposit is $10 and the maximum deposit is $500. The maximum amount of funds that can be held in your e-wallet is $5,000. If your e-wallet balance exceeds $5,000 you will not be able to play until your balance has been reduced to $5,000 or less. Funds transferred into your e-wallet via credit card can not be withdrawn.

What are the fees for using BPAY®?

Some banks may charge a small fee for transactions. Contact your financial institution for details on how they charge for different payment methods. For more information visit www.bpay.com.au

Is a credit card deposit treated by my financial institution as a ‘purchase’ or as a ‘cash advance’?

This depends on the financial institution. Some financial institutions may treat a transfer by credit card as a cash advance. Interest and fees would then be charged from the time of transfer. In addition, some credit card issuers may not allow funds transfers to a lottery website. Check with your financial institution for more information.

What is the 'Security Code' on the Deposit (cash in) credit card page?

The security code (often referred to as the 'CVV' - credit card validation value) is found on the back of your VISA or Mastercard credit card. Where the three digit security code is not shown on its own, it is normally the last 3 digits on the back of your credit card.

To complete your funds deposit transaction, simply enter the three digit security code from the back of the credit card that you are using. This code is used as additional security for your credit card transaction.

How long does it take for my transfer from my credit card or financial institution account to show up in my e-wallet?

Usually a transfer from your credit card will appear immediately. A BPAY® transfer can take from one to three working days.

Can I withdraw funds from my account?

You can withdraw funds from your e-wallet that you have won or deposited via BPAY®. The funds withdrawn will be transferred into your nominated financial account.


You cannot withdraw funds that you have transferred from your debit or credit card to your account.

How long does it take for funds to be transferred from my e-wallet to my nominated financial institution account?

Any funds withdrawn from your e-wallet and deposited into your nominated financial account will take one to three working days to appear.

Security
Have I received a scam email?

Purchasing through the Lotterywest website or app is safe and secure, however internet scams do exist. If you receive an email which sounds too good to be true, it probably is.

Unauthorised overseas operators send mail and emails to people throughout the world claiming to be Lotterywest. These scams often claim the recipient has won a large prize and should send further details or money (sometimes called a handling fee) for the prize to be paid. Lotterywest does not charge any handling fees for prize payouts.

We will never ask you for your password via email. If you wish to check if a message you have received is from Lotterywest please email or call us.

You can find more information on scams at docep.wa.gov.au/consumerprotection/scamnet/default.html

What do I do if I forget my PIN for the Lotterywest App?

You can reset your PIN by selecting ‘Log in’, then ‘Reset my PIN’. You will need to enter in your email and password to set up a PIN.

If you enter your PIN incorrectly five times, you will be prompted to set up a new one.

How can I change my Lotterywest App PIN?

You can change your PIN by selecting ‘Log in’, then ‘Reset my PIN’. You will need to enter in your email and password to set up a PIN.

What if I can’t remember my password?

If you enter your password incorrectly five times, your account will be locked. You can reset your password by clicking on the ‘Forgotten your password?’ link. You will need to correctly answer your security question before a temporary password will be emailed to you. When you log back in you will be prompted to create a new password.

How secure is purchasing Lotterywest tickets online?

Lotterywest has processes in place that ensure your identity and financial details are secure. We use an Extended Validation Certificate (EV), a X.509 public key certificate issued according to a specific set of identity verification criteria to secure your online transactions with us.

To obtain an EV, Lotterywest underwent extensive verification by the Certificate Authority (CA). The EV signifies that Lotterywest has passed an identity authentication process. Lotterywest has been issued an Extended Validation Certificate by a CA under the EV guidelines, and with a CA-specific policy identifier so that EV-aware software can recognise the certificate.

The EV will trigger your browser address to display a green bar that when clicked on will display Lotterywest's company name and address (the organisation that owns this website). This signifies that you are dealing with Lotterywest. You can click on this bar to display a message box which confirms that Lotterywest is 'Identified by Thawte', the certificate authority that issued this EV Certificate. A padlock should appear in this message box. This confirms that your connection to our site is encrypted and secure.


General security tips

The security and safety of your Lotterywest membership account is a priority for Lotterywest and it is important that you protect yourself from possible fraudulent activity.


What security is in place for my credit card payments?

We use an Extended Validation Certificate (EV), a X.509 public key certificate issued according to a specific set of identity verification criteria to secure your online transactions with us.

To obtain an EV, Lotterywest underwent extensive verification by the Certificate Authority (CA). The EV signifies that Lotterywest has passed an identity authentication process. Lotterywest has been issued an Extended Validation Certificate by a CA under the EV guidelines, and with a CA-specific policy identifier so that EV-aware software can recognise the certificate.

The EV will trigger your browser address to display a green bar that when clicked on will display Lotterywest's company name and address (the organisation that owns this website). This signifies that you are dealing with Lotterywest. You can click on this bar to display a message box which confirms that Lotterywest is 'Identified by Thawte', the certificate authority that issued this EV Certificate. A padlock should appear in this message box. This confirms that your connection to our site is encrypted and secure.

We will not access your credit card details. Your credit card details will not be part of our operating system. All credit card transactions are processed by BPOINT via the Commonwealth Bank of Australia.

What should I do if I think someone has accessed my Lotterywest membership without my knowledge?

Please contact us as soon as possible.

What should I do if I think my account details have been compromised?
  • Go to ‘Edit details’ (‘Edit my account’ via the Lotterywest App) and check that all your contact and financial details are correct
  • Change your password and/or PIN
  • Contact us if you have any questions or concerns
What can I do to keep myself safe when using my Lotterywest membership online?
  • Avoid using computers or mobile devices that are shared or at public places to undertake any online transactions. If you need to use these facilities, ensure that no one can see you enter your personal details
  • Make sure you log off every time you have finished using your Lotterywest membership online, especially if using a public or shared computer or mobile device. You will be automatically logged out after 15 minutes of inactivity, however we recommend you log off once you have completed your session
  • Check your transaction history to ensure only transactions that you have authorised appear
  • Never leave your computer, mobile or tablet unattended while logged into your Lotterywest membership online
  • Keep your password and/or PIN details safe at all times. Treat them the same way you would your financial institution (e.g. bank) PIN or internet banking log in details
  • Always ensure that you have the latest anti-virus software update on your computer and a personal firewall in place and functioning
  • Never click on a link in an email that asks for your Lotterywest membership log in details. Lotterywest will only send you emails from our domain lotterywest.wa.gov.au
  • Regularly check your account details and change your password and/or PIN frequently
  • Always type the address of the Lotterywest home page www.lotterywest.wa.gov.au directly into your browser to log in, rather than clicking on a link
  • If you receive an email regarding anything to do with Lotterywest that looks suspicious, please contact us and let us know the details
What are the best ways to keep my password and PIN secure?
  • Use a password and/or PIN that is difficult for anyone else to guess
  • Keep your password and/or PIN secure and do not disclose them to anyone. Lotterywest will never ask you for your password or PIN
  • Change your password and/or PIN if you think anyone may have seen it or knows it
  • Do not use your date of birth, address, telephone number or easily guessed combinations (e.g. abcd 123)
  • Log out of your account when you have completed your session
Lotterywest App
What devices can you download the Lotterywest App on?

The following list are supported devices for the Lotterywest App:

  • All phones and tablets running Android 7 or greater
  • Apple iPhone or iPad running iOS 11 or greater
Why can’t I purchase tickets using the Lotterywest App?

To purchase tickets through the Lotterywest App, you will need to be a Lotterywest member. Learn more about becoming a Lotterywest member here. 

If you're already a member and are unable to purchase lottery products, please contact us.

Players using the Lotterywest App on an Apple device must have their location services turned on and be in Australia when accessing the App. If you are outside of Australia you will still be able to purchase tickets through the Lotterywest website if the laws in that region allow you to use purchase lottery tickets online.

How do I enable location services on my iOS device?

The app should prompt you to turn your location services on when you first try to purchase a ticket. If you need to turn it on manually you can follow these simple steps:

  • Step 1: Go to Settings
  • Step 2: Select Privacy
  • Step 3: Select Location Services and make sure it is turned on
  • Step 4: Scroll though the list of your installed apps till you find the Lotterywest App and select it
  • Step 5: Select “While Using the App”

You may need to restart the Lotterywest App for these changes to take effect.

How do I download and install the Lotterywest App on my Apple device?

Visit the Apple Store and follow the prompts to download the free Lotterywest App. Alternatively you can go directly to the Apple Store on your mobile device and search ‘Lotterywest App’. Select the ‘Get’ button which will download and install the App onto your Apple device.

Why can’t I download the Lotterywest App from the Google Play Store?

We are unable to list the Lotterywest App in the Play Store due to Google’s restrictions on lottery apps.  We do however have our Lotterywest Lite App which can be accessed here. Simply download the lite app and follow the instructions to set up the full Lotterywest App. Rest assured that by following the download and installation instructions, the app will be accessible and ready for use.

How do I download and install the Lotterywest App on my Android device?

You may have noticed that our Lotterywest App is not in the Play Store. We do however have our Lotterywest Lite App which can be accessed here. Simply download the lite app and follow the instructions to set up the Lotterywest App.


Alternatively we've put together this easy step-by-step guide to assist you in installing the app on your compatible Android device.

  1. Download the Lotterywest App on your Android device
  2. Click on the downloaded file and a message stating 'Install blocked' will pop up. Select 'Settings' to continue
  3. Under 'Device administration' (which may be under 'Security'), tick the box for 'Unknown sources'. This will allow you to install an app that is not in the Play Store
  4. Select 'Install' when prompted
  5. Visit App Launcher to access the app - you can then choose to save it on your home screen for quick access
 Smaller size
How do I download and install a Lotterywest App updates on my Android device?

You may have noticed that our Lotterywest App is not in the Play Store. Lotterywest are unable to list the Lotterywest App in the Play Store due to Google’s restrictions on lottery apps. Therefore there are a few more steps when downloading the app for the first time, as well as when there is an update to the app. The below instructions will guide you through how to update the app. 


1. Notification: when you click on the Lotterywest app you may be notified that there is a new version available for download. Please note: if you press skip, you’ll be reminded again in a few days.

New version of Lotterywest App is available...

2. Download: after you click ‘download’ the file may appear in your notifications from ‘Download Manager’. Click on this file to download it.

Download manager

3. Security Settings: your device may prompt you to update your security settings to allow ‘unknown sources’. This will allow you to install the update. If you accidentally click ‘cancel’ simply access this setting in ‘Settings’ or 'Device administration' (which may be under 'Security'), tick the box for 'Unknown sources'. Then go back to your notifications and click on the downloaded file.

Security Settings

4. Install: Select 'Install' when prompted. 

5. Launch: Visit App Launcher to access the app - you can then choose to save it on your home screen for quick access.

How do I uninstall the Lotterywest App on my Apple device?

To uninstall the Lotterywest App, hold down on the app icon until an X appears in the corner. Select the X and the app will be removed from your device. This will not close your Lotterywest membership.

How do I uninstall the Lotterywest App on my Android device?

To uninstall the Lotterywest App, hold down on the app icon in the apps screen and drag it to the trash can. This will not close your Lotterywest membership.

How do I logout of the Lotterywest App?

Select ‘Logout’ from the menu which swipes out from the left side of the screen.

What are Lotterywest App notifications?

Lotterywest App notifications are a new feature that send reminders to your mobile or tablet device on upcoming draws or special events. They’re an easy way for you to keep track of your favourite games – and you can customise which notifications you’d like to receive.

How do I set up Lotterywest App notifications?

To get started, download or update to the latest version of the Lotterywest App, then follow the steps below:

  1. Open the app, and accept the permissions to allow your phone to receive notifications and then log in
  2. Swipe from the left on your mobile or tablet device to open the app menu, and then navigate down to Notifications. Here you have the flexibility to choose which notifications or game reminders you would like to receive
  3. If you’d like us to send you messages on your phone for upcoming special events and competitions, turn the toggle on for Notifications (this will turn green)
  4. You can also select to receive reminders for your favourite Lotterywest games by turning the toggle on for weekly reminders or higher value jackpots and events. It’s so easy! And the best part is - you can choose as many game reminders as you like

Games: App notifications

How do I stop receiving Lotterywest App notifications?

To turn off Lotterywest App notifications, go to ‘Notifications’ and follow the prompts. The toggle will be grey when notifications are turned off.

How can I turn on Lotterywest App notifications?

If you would like to turn on Lotterywest App notifications at a later time, you may need to update your permissions.

For iOS devices navigate to your Settings menu, click on Notifications, then locate Play Online (the Lotterywest App). From here you can swipe the toggle button to turn notifications on. After you’ve selected this, open the Lotterywest App and then choose the Notifications option in the menu to be able to select the notifications and game reminders of your choice.

For Android devices, you should be able to choose your notifications directly through the Lotterywest App. However if this does not work, open your Settings menu, then Sound and Notification, and then App Notifications. Find Play Online (the Lotterywest App) and check that ‘Block all’ is not enabled.

How can I replay the Lotterywest App tour at a later time?

Yes you can.  To do this, go to ‘Settings’ and press the ‘Replay tour’ button.

Results & Winning

Can I receive the results by email?

Make life easy by subscribing to receive draw results by email. You can choose the games you’re interested in, and then we’ll make sure you automatically receive results after each draw.

How do I change my email address to receive results?

To receive Lotterywest emails to a different email address, unsubscribe your current email address by clicking the “unsubscribe” link on the bottom of any Lotterywest communication. Then simply visit our subscribe page to re-subscribe using your new email address.

If you are a Lotterywest member, you can update your email address directly by logging in and editing your account details. 

Are the results available on the Lotterywest App?

Current and past results are available instantly at your fingertips, wherever you go. To download the app, visit the Apple iTunes store for iOS devices or the Lotterywest website for Android.  The app even checks tickets you’ve bought online and highlights the winning numbers so you know if you’re a winner!

How do I find my results online?

If you just can’t wait to see if you’re holding onto a winning ticket, you can check the results of all our draws online. Just visit the results page and search for your draw.

Can I get the results by phone?

If you’d like to hear the results over the phone, call 1300 987 919. Local call costs apply from landlines. Mobiles and pay phones cost extra.

Can I see the results on television?

We have an agreement with Channel Seven and GWN7 to televise the winning numbers in WA at approximately 6.40pm on Seven and 7 Live. This includes results of Monday, Wednesday and Saturday Lotto, OZ Lotto and Powerball. The winning numbers for Set for Life will be published on Seven and 7Live at approximately 8.30pm.

Live draws for prize pools under $40M will air at approximately 6.30pm on 7Two and 7Two Live. Live draws for prize pools over $40M, as well as the Saturday Lotto Megadraw, will air at approximately 6.30pm on Seven and 7Live. These times may change without notice.

How do I check if I've won after purchasing in-store?

If you've purchased your ticket in-store you can see if you’re a winner by using the in-store ticket checker. They’re easy to use and you can find them in all of our stores. Simply scan the barcode, then wait for the beep and the message to follow. Check just one, or go to town and check them all!

How do I know if I've won when purchasing online?

After the draw, go to ‘Check entries’ (‘Check my tickets’ via the Lotterywest App).

You’ll be able to view details and see the status of entries you have purchased and prizes you have won.

Can I take my online entry to a Lotterywest retailer to have it checked?

No. Only tickets purchased at a Lotterywest retail outlet can be checked at an outlet. Winnings from your tickets purchased online will be credited to your e-wallet. To check your entry, go to ‘Check entries’ (‘Check my tickets’ via the Lotterywest App).

What if I've won a prize up to and including $500?

Prizes up to and including $500 can be collected from any Lotterywest store if you have purchased a physical ticket. For online, self-serve kiosk or app purchases, your winnings will be paid directly into your e-wallet or nominated financial account. Read more on our Collecting Your Prize page.

What if I've won a prize over $500 (excluding Division 1)?

For physical ticket purchases, these winnings can be claimed at Lotterywest Head Office during office hours. Lotterywest can pay up to $2,000 via EFTPOS. Alternatively, prizes can be paid directly into your bank account when you provide your BSB and account number. Unfortunately we are unable to pay prizes in cash. For online, self-serve kiosk or app purchases, your winnings will be paid directly into your e-wallet or nominated financial account. Read more on our Collecting Your Prize page.

What if I've won a Division 1 or Top Prize?

Top Prizes must be claimed at Lotterywest Head Office during office hours. All Division 1 prizes are subject to a 14 day validation period. To claim a Division 1 prize, you must present at Lotterywest Head Office within 12 months* of the draw. Bring with you a printout of the details of the winning entry and information which will confirm your identity and place of residence. Read more on our Collecting Your Prize page.

*Due to the COVID-19 pandemic we’ve made some temporary changes, giving you more options to claim your prize. Please visit the Collecting Your Prize page for more information.

Responsible Gaming

Where can I go if I think I need help with problem gambling?

Gambling Help Online is a national website providing comprehensive information and online support services for problem gamblers and their families and friends. It also provides an anonymous self-assessment questionnaire which will help you assess if your playing behaviour is putting you and your family at risk. Visit www.gamblinghelponline.org.au or call the Gambling Helpline on 1800 858 858.

Lotterywest also works in partnership with Centrecare in Western Australia to provide local support services for Gambling Help WA. Centrecare’s Gambling Help WA is a free service for people affected by problem gambling, their partners and families. It offers a supportive environment to talk about the impact that gambling has on their lives as well as the opportunity to learn new ways to manage their behaviour.

 
Individual and couples counselling

Regular counselling sessions are offered to individuals, their partners or family members to discuss concerns about their gambling behaviour.

 
Groups

People wishing to gain skills and confidence to control gambling behaviour in a supportive group environment may access this program. The group program is run over 10 weeks and provides participants with the opportunity for personal development, insight and learning through structured exercises.

 
Culturally appropriate service

Centrecare aims to provide a respectful and culturally sensitive service and interpreters are available on request.

Talking to someone is easier than you think. To make an appointment in the Perth metropolitan area, phone 08 9325 6644 and ask to speak to the Client Liaison Officer.

In the Southwest please call the Bunbury office on 08 9721 5177, in Kalgoorlie please call their office number of 9080 0333 or if you are in Esperance please call 9083 2600.

For 24 hour telephone support, please contact the Gambling Helpline on 1800 858 858. This is a free call and will not be listed on your telephone account. Day and evening appointments are available.

How do I self-exclude from playing online?

Login to your account, click on ’Edit my details’ on the right hand side of the page then click on ‘Personal limits’. Select ‘Exclude’ in the Self-exclusion section and then the period of time you would like. Once you have selected a period of self-exclusion you cannot change the period of time until that time has elapsed.

Can I set a personal spend limit online?

Yes. If you are logged in, click on ’Edit my details’ on the right hand side of the page, then click on ‘Personal limits’ to change your weekly spending limit. You can change your weekly spending limit at any time, but it must remain under the $500 Lotterywest limit.

If I self-exclude online, can I still purchase lottery products at a retail store?

Yes, the purchase of lottery products within WA from a retail store is still possible.

Retailers

General
Are there any other sources of information I can refer to, such as industry bodies?

There are a number of organisations that can give you help and advice, before and during your time as a retailer. Examples are:

What is the term of the Lotterywest Agreement?

The retailer is appointed until 31 December 2031. For more information, click here.

Is the Agreement a franchise?

All Lotterywest retailers operate under a formal Agreement that is specific to the owner, location and business type. Lotterywest retailers do not operate under a franchise. For more information, click here.

I want to buy a business that currently has a lottery outlet. What do I need to do now?

You will need to approach the owner to submit an offer to purchase their business.

Can I sell my store that has a lottery outlet?

Yes. We suggest signing an Offer and Acceptance subject to Lotterywest approval. For more information, click here.

How long does the application process take?

We require 30 working days to progress a complete application which you should consider when negotiating a settlement date.

What are the rates of commission paid to Lotterywest retailers?

Commission rates vary by product, ranging between 7% and 10%. Detailed commission payable by product is available in our Retail Manual.

Can Lotterywest help with leasing?

We can help by giving details of lease negotiators who may be able to assist, and confirming with you your options under your Agreement. Please contact us and ask to speak to a member of our Retailer Support team.

I'm an existing retailer and my business structure has changed. What do I need to do?

Please send an email to confirming the change to the legal structure of your business. A member of our Retailer Support team will be in contact with you.

What fees and charges do I have to pay?

An Application fee of $950 is applicable when purchasing an existing lottery outlet. Ongoing fees and charges also apply.

The full schedule is available in our Retail Manual.

How is the money for lottery tickets I've sold collected by Lotterywest?

We operate a direct debit banking process to settle amounts due for the weekly direct debit. More information is available in our Retail Manual.

What are the retail image standards?

Maintaining the retail image helps identify you as a retailer, attract customers to your store, inform them about our products and as a result, optimise your sales and strengthen brand recognition. You can find out more under section 3 in the Retail Manual.

Why is my retail image important?

Having a high standard in your retail image will help you optimise sales and improve the instore customer experience and qualify for various rewards and incentives.

How are the retail image standards assessed?

Lotterywest carries out routine Retail Presentation Standards assessments at all of our stores either by photos or visits. Stores are assessed against a number of key elements from displaying current point of sale through to ensuring that all Lotterywest equipment is functioning correctly.

How is the retail image maintained?

In addition to having regular Retail Presentation Standards assessments, Lotterywest provide a self-assessment checklist which outlines all the key areas that are evaluated as part of your regular assessments.

What are Lotterywest's terminal operating hours?

Lotterywest terminal operations are available 24 hours a day, 7 days a week*.
* subject to scheduled outages that are notified of in advance

What support hours do Lotterywest operate?

Support hours can be found here.

What are the terms and conditions of becoming a Lotterywest retailer?

The terms and conditions of approval and appointment as a Lotterywest retailer are outlined in the below documents which together form the Lotterywest Agreement:

-    The letter of offer and The Schedule (these are issued to successful applicants following our approval)
-    The Agreement Terms and Conditions detail the terms and conditions for retailers
-    The Guarantee and Indemnity Agreement Terms and Conditions outline the obligations of the guarantor(s) where the legal entity comprises of a company or companies.
-    The Retail Manual details current operating procedures, business management, customer service and retail presentation standards that retailers are required to comply with.

Why are we undertaking the Retail Distribution Plan review?

We’re currently reviewing our Retail Distribution Plan to ensure we’re choosing the best locations for new Lotterywest stores.

While this review takes place, the State Government has endorsed an Interim Retail Approval Process for Lotterywest.

The interim process considers factors such as the position of proposed outlets and impacts on existing outlets, player access, revenue and new retail areas.

If you have any questions, or want to find out more about the availability of certain locations, please contact us on 133 777 and ask to speak with a member of our Retail Network Planning Team. 

Network Planning
I would like to become a Lotterywest retailer - how do I go about this?

There are two ways to enter our network, either by establishing a new outlet or purchasing a business that already has a lottery outlet.
Please click here to access more information.

What is the process to establish a new outlet?

Information on how to establish a new outlet can be found here.

Where is my nearest Lotterywest store?

Use our handy find a store locator to search for your nearest Lotterywest store. 

Does Lotterywest grant territorial exclusivity?

Lotterywest does not give retailers any territorial exclusivity in relation to the sale of lottery products and has full discretion in relation to the number and location of lottery outlets.

Training, Incentives and Rewards
What support will I get as a Lotterywest retailer?

Your success is our success and together we make a difference to WA. That's why it's important that our retail network performs optimally and efficiently and is sustainable long term. So that we can reach our business potential and support you to reach yours, we offer great initiatives to help you grow your business.

What training do I need to do?

Information regarding training requirements can be found in section 2 of our Retail Manual.

How much does the training cost?

There is no cost for training.

What types of rewards programs are available to retailers?

Rewards 4 Growth

Rewards 4 Growth is an annual rewards program providing incentives to retailers who improve their total sales performance. The program is split into quarterly periods, providing four opportunities to earn rewards throughout the financial year.


Sales Sprints

Sales Sprints run in conjunction with the annual rewards program. They offer a variety of reward types and focus on specific Lotterywest products and selling behaviours.

What development events are available to retailers?

Retailer conference

The Lotterywest Retailer Conference is held every two years and is our premier professional development day for retailers. The event agenda includes important business updates from Lotterywest, interactive master classes and presentations from nationally recognised retail industry experts.


Retailer development workshops

Workshops are suitable for owners, store managers and staff. These interactive sessions are customised to best suit your business, providing you and your team with practical skills, knowledge and tools to enhance workplace performance.

Grants

Supporting the most vulnerable
Supporting the Most Vulnerable - Who can be supported?

Not-for-profit organisations and local government authorities.

Supporting the Most Vulnerable - What can be supported?

To be eligible for Lotterywest support, a grant request must be:

  • for charitable or benevolent purposes with outcomes that align with one of our COVID-19 Relief Fund streams. 
  • directly related to your organisation’s purpose. Quick tip: You can check the ‘objects’ or ‘purpose’ in your organisation’s constitution or rules
  • taking place in WA, or be of direct benefit to the WA community

The following can be supported through this funding program:

Crisis and Emergency Relief

Costs related to increased demand for emergency relief (ER) services as a result of COVID-19 for time-limited interventions such as:

  • food, blankets, homelessness support, transport, essential pharmaceuticals and essential personal items such as clothing
  • utility payments where they cannot be covered by existing hardship schemes
  • coordination and collaboration costs to deliver ER services
  • costs related to connecting people to other relevant services to avoid entrenched disadvantage and to overcome barriers to accessing new opportunities

Prevention and Early Intervention

Project costs and resources related to:

  • Time-limited prevention and early intervention initiatives and innovations to minimise the secondary impacts of COVID-19 on socio-economic disadvantage, family and domestic violence (FDV), mental health and homelessness
  • Time-limited initiatives that work to help protect and prepare vulnerable parts of the WA community from a potential second wave of the COVID-19 pandemic
  • Initiatives that are complementary to other government funded interventions and welfare services.
Supporting the Most Vulnerable - What won't be supported?
  • Initiatives that are the core responsibilities of other government departments
  • Initiatives fully funded by others, or where there is partial funding and the remainder is more appropriately met by another funder
  • Ongoing costs for emergency relief services unrelated to the impacts of COVID‑19
  • Ongoing initiatives or programs relating to existing entrenched disadvantage, ongoing vulnerability and/or illness that has not been exacerbated as a result of COVID-19
  • Costs unrelated to prevention and early intervention initiatives such as acute service delivery
  • Contingency costs
  • Large infrastructure projects
Supporting the most vulnerable - What are some example projects which may be funded?

This program could involve support for things such as:

  • Support for a homelessness service provider to deliver additional outreach services to people that are newly homeless, or at risk of homelessness
  • Support for food relief service providers to meet identified community needs as a result of COVID-19
  • Collaborative initiatives to provide a range of relevant support for vulnerable people.
  • Funding for additional support services for women experiencing domestic violence
Supporting the Most Vulnerable - Who are our priority communities?
  • People experiencing (or at risk of) homelessness
  • People experiencing family and domestic violence
  • People experiencing mental health issues
  • Newly unemployed (including temporary visa holders)
Supporting the Most Vulnerable - What are the expected outcomes for this grant program?

Crisis and Emergency Relief

  • Organisations supporting people experiencing financial hardship as a result of the COVID-19 crisis have support to help them to meet their immediate basic needs.
  • Those most vulnerable in the community who are already experiencing hardship, that is exacerbated as a result of the COVID-19 crisis, have support to meet their immediate basic needs to avoid becoming further entrenched in disadvantage.

Prevention and Early Intervention

  • Secondary and longer-term impacts resulting from the social and economic consequences of the COVID-19 crisis are minimised through prevention and early intervention initiatives that are complementary to and reduce demand for government-funded intervention and welfare services.
  • Knowledge is shared to strengthen the community services sector to better respond to potential second or third waves of COVID-19.
Supporting the Most Vulnerable - How much can I apply for and how can I apply?

We accept applications from $3,000 upwards and you can submit an application through our website when applications open on 20 July 2020. The limit for unincorporated groups or organisations not GST registered is a combined total of up to $15,000 for each financial year.

Supporting the Most Vulnerable - What are the indicators of change for this grant program?

Crisis and Emergency Relief

  • Volume of emergency relief provided (for example; food supplies, clothing, shelter)
  • Nature and type of coordination undertaken to support identified needs
  • Number of people reporting their immediate basic needs are met and they are connected to other relevant services

Prevention and Early Intervention

  • The extent of changes to socio-economic disadvantage, mental health, homelessness and family and domestic violence (using program specific measures)
  • Nature and type of initiatives to support identified needs
  • Number of people reporting positive outcomes from program
Supporting the Most Vulnerable - What are the assessment criteria for this grant program?

Crisis and Emergency Relief

  1. Community need: your application should demonstrate what the needs of the community are, and how the support through a Crisis and Emergency Relief grant will help your organisation to address this need.

  2. Link to COVID-19: your application should demonstrate how you are responding to a need in the community that is a direct result of COVID-19, or is a community need that has been exacerbated by the impacts of the COVID-19.

  3. Value for Money: your application should provide a clear budget and sound proposal to deliver emergency relief in the community that demonstrates value for money.

  4. Organisational Capacity: your application should demonstrate your organisation’s ability to respond to the community need and to deliver emergency relief services. This includes operating according to best practice, including an inclusive approach, having sound governance and strong relationships with your community.

  5. Outcomes: your application should demonstrate how your proposal will meet the outcomes of the Crisis and Emergency Relief grant stream and how this can be measured.

Prevention and Early Intervention

  1. Community need: your application should demonstrate what the needs of the community are, whether this need is time critical, if it targets a priority area for support and how a Prevention and Early Intervention grant will address this need.

  2. Minimising secondary impacts: your application should demonstrate how your proposed Prevention and Early Intervention initiative will work to minimise the secondary impacts of the COVID-19 pandemic related to socio-economic disadvantage, mental health, homelessness or family or domestic violence.

  3. Value for Money: your application should provide a clear budget and sound proposal to deliver the Prevention and Early Intervention initiative in the community that demonstrates value for money. Details of other funding and contributions should also be provided.

  4. Organisational Capacity: your application should demonstrate your organisation’s ability to respond to the community need and to deliver the Prevention and Early Intervention initiative. This includes working with key partners, having sound governance and strong relationships with your community.

  5. Outcomes: your application should demonstrate how your proposal will meet the outcomes of the Prevention and Early Intervention grant stream and how this can be measured.

Please note that these criteria may be subject to change and will be confirmed prior to applications opening on 20 July 2020. 

Building community
Building Community - Who can be supported?

Not-for-profit organisations and local government authorities.

Building Community - What can be supported?

To be eligible for Lotterywest support a grant request must be:

  • for charitable or benevolent purposes with outcomes that align with one of our COVID-19 Relief Fund streams. 
  • directly related to your organisation’s purpose. Quick tip: You can check the ‘objects’ or ‘purpose’ in your organisation’s constitution or rules
  • taking place in WA, or be of direct benefit to the WA community

The following can be supported through this funding stream:

  • Specific, time-limited interventions which:
  • strengthen community wellbeing, mitigate the long-term impacts of social isolation, and provide support to those experiencing hardship; and/or
  • provide increased opportunities to participate in community activities including through volunteering; and/or
  • work to actively include marginalised, minority and disadvantaged groups in the WA community’ and/or
  • assist Aboriginal people retain and strengthen connection to Country, identity and culture
Building Community - What won't be supported?
  • On-going operational costs
  • Projects which don’t align directly with program outcomes
  • Ongoing initiatives or programs
  • Initiatives fully funded by others or which are the core responsibilities of other government departments
  • Contingency costs
Building Community - What are some example projects that might be funded?

This program could involve things such as:

  • Support for a local environmental group to implement a digital volunteer recruitment campaign
  • Support for a local arts-based community development program e.g. a sculpture trail with connections to place and environment
  • Support for a performing arts organisation to deliver a community engagement program in regional communities to encourage connection through theatre
  • Support for a program to be delivered in regional and remote Aboriginal communities to facilitate sharing of stories and cultural practice through digital technology

Call us to talk about your idea. 

Building Community - Who are our priority communities?
  • Young people
  • Older people
  • People with disability
  • Culturally and linguistically diverse communities 
  • Aboriginal Communities and people
  • Regional and remote communities
  • People seeking volunteer and participation opportunities to reconnect with community  
Building Community - What are expected outcomes for this grant program?
  • Community is connected through local initiatives that strengthen community wellbeing and encourage people to reconnect after a period of social distancing
  • Increased opportunities to participate in community activities including through volunteering
  • Marginalised, minority and disadvantaged groups at risk of experiencing prolonged impacts of social isolation and discrimination are actively included in community
  • Aboriginal people retain and strengthen connection to Country, identity and culture
Building Community - How much can I apply for and how do I apply?

We accept applications from $3,000 upwards and EOIs are available through our website. The limit for unincorporated groups or organisations not GST registered is a combined total of up to $15,000 for each financial year.

Building Community - What are the indicators of change for this grant program?
  • Reduced isolation/loneliness
  • Increased sense of community connection and belonging
  • Increased volunteerism
  • Reduced discrimination (or avoided increases)
Building Community - What are the assessment criteria for this grant stream?

The assessment criteria are currently under development and will be provided as soon as they become available.

Strengthening and adapting organisations
Strengthening Organisations - Who can be supported?

Not-for-profit organisations and local government authorities.

Strengthening Organisations - What can be supported?

To be eligible for Lotterywest support a grant request must be:

  • for charitable or benevolent purposes with outcomes that align with one of our COVID-19 Relief Fund streams. 
  • directly related to your organisation’s purpose. Quick tip: You can check the ‘objects’ or ‘purpose’ in your organisation’s constitution or rules
  • taking place in WA, or be of direct benefit to the WA community

The following can be supported through this funding stream:

  • Specific, time-limited interventions which are focused on enabling organisations to make longer-term transitions to new forms of service delivery such as (but not limited to):
    • Systems and technologies
    • Development of new business models (including social enterprises)
    • Development of new service delivery models
    • Projects to enhance long term sustainability
Strengthening Organisations - What won't be supported?
  • On-going operational costs
  • Projects which don’t align directly with program outcomes
  • Ongoing costs associated with delivering existing services
  • Initiatives fully funded by others or which are the core responsibilities of other government departments
  • Contingency costs
Strengthening Organisations - What are some example projects that might be funded?

This program could involve things such as:

  • Support for a small theatre company to trial a virtual night at the theatre series, using innovative technologies to engage attendees
  • Funding for a series of board governance training sessions facilitated by a peak body in collaboration with a training provider to enhance board leadership in community service organisations
  • Support for a community environmental group to transition volunteer recruitment and engagement from paper-based to digital CRM system
  • Support for a collaborative project between an Aboriginal Controlled Community Organisation, local government and mainstream service provider to undertake a trial project for unemployed Aboriginal young people. 
Strengthening Organisations - Who are our priority target organisations?
  • Community service organisations
  • Community groups
  • Aboriginal Community Controlled Organisations
Strengthening Organisations - What are the expected outcomes for this grant stream?
  • Enhanced organisational governance and capability amongst community organisations and the not-for-profit sector
  • The development of innovative business models or service delivery models that support community organisations and the not for profit sector achieve greater impact
  • Enhanced collaboration across the not-for-profit sector towards shared goals
Strengthening Organisations - What are the indicators of change for this grant stream?
  • Increased number of collaborations delivered across the sector
  • Increased use of innovative technologies and/or business models
  • Development of new service models
Strengthening Organisations - What are the assessment criteria for this grant stream?

The assessment criteria are currently under development and will be provided as soon as they become available.