Share your thoughts

Whether we’ve gone above and beyond or fallen short of your expectations, we’d love to hear from you. Please leave us some feedback by choosing the option that best suits you.

• Send an email to: hello@lotterywest.wa.gov.au
• Phone us on 133 777
• Teletypewriter (TTY) 08 9488 6236
• National Translating and Interpreting Service (TIS) - 131 450
• Write to us at Lotterywest, Locked Bag 66, Subiaco WA 6904

What will happen with your feedback or complaint

Receive & acknowledge

• We register all feedback and complaints.
• We aim to resolve issues and complaints at first point of contact.
• If you make a complaint, we will provide you with a written acknowledgment and a reference number to track your complaint.

Investigate & resolve

• If there are issues that require further investigation, we assign them to the appropriate team.
• We aim to contact you within five (5) business days with a resolution.
• You will receive a letter advising you of the outcome, reasons, and options to review.

Review

• If you are not satisfied with the outcome, please get in touch with us so that we can review your complaint.
• Our Customer Advocate team will oversee and keep you updated on the progress of your review.

Continuous improvement

• Your feedback helps us to continuously improve the products and services that we provide.

What if I'm not satisfied with the resolution?

If following a review you are still not satisfied with the outcome, you may wish to contact the Ombudsman.

The Ombudsman’s office can be contacted on 9220 7555 or 1800 117 000 and is located at Level 2 Albert Facey House, 469 Wellington Street, Perth. For more information, please visit the website of the Ombudsman of Western Australia - www.ombudsman.wa.gov.au