Collecting your prize

So you've won a prize... First of all, congrats!

Now that it’s time for you to collect, here’s some information on how it works.

Collecting a prize up to and including $500

If you have a physical ticket, prizes up to and including $500 can be collected from any Lotterywest store. For online, self-serve kiosk or app purchases, your winnings will be paid directly into your e-wallet or nominated financial account.

Collecting a prize over $500
For prize claims over $500, winnings can be claimed at Lotterywest Head Office during office hours, or by submitting your original ticket with a prize claim form by post. If you attend Lotterywest Head Office, Lotterywest can pay up to $10,000 via EFTPOS. Alternatively, prizes can be paid directly into your bank account when you provide your BSB and account number. Unfortunately we are unable to pay prizes in cash. For online, self-serve kiosk or app purchases (excluding Division 1), your winnings will be paid directly into your e-wallet or nominated financial account unless claimed within 35 days.

Collecting a Division 1 prize
Division 1 prizes must be claimed at Lotterywest Head Office during office hours. All Division 1 prizes are subject to a 14 day validation period. Generally, to claim a Division 1 prize, you must present at Lotterywest Head Office within 12 months of the draw (subject to the extended COVID-19 prize claim period referred to below). Bring with you the winning ticket together with information which will confirm your identity and place of residence.

Scratch'n'Win prizes
Make sure you read the play instructions on the back of the ticket to check for each game. This will help you identify if you're a winner! If you're not sure if your ticket has won a prize, visit us in-store to use a ticket checker or ask the retailer to check for you. Your retailer will scan the ticket barcode, which will instantly advise if your ticket is a winner.  All Scratch’n’Win Top Prizes of $5,000 or more are subject to a 14 day validation period.

What happens to unclaimed prizes?
Unclaimed prizes are returned to the WA community through Lotterywest grants.

Ensure you don't miss out on winnings
The benefit of being a Lotterywest member is that when you purchase a physical ticket in-store, prizes are automatically paid into your nominated bank account after 35 days. For Lotterywest members that purchase tickets online or via the self-serve kiosk or app, winnings are automatically paid into your e-wallet or nominated financial account.

Can’t get to a Lotterywest store to collect your prize?
If you're unable to visit a Lotterywest store or Lotterywest Head Office to collect a prize, please print out and complete the claim form and post it with the original ticket/s to: Lotterywest Head Office, Locked Bag 66, SUBIACO WA 6904. We recommend you keep a scanned copy or photograph of your ticket along with a copy of your prize claim form until your claim has been processed.

Prize Claim Period
Subject to the extended prize claim period below in relation to COVID-19, you will have 12 months from the date of the draw to claim your prize. Prize claim periods for Scratch’n’Win games are available on our website here.

Extended prize claim period
Due to the COVID-19 pandemic, we made some temporary changes to our prize claim period for some ticket purchases to give you more time and options to claim your prize. Tickets for Monday and Wednesday Lotto, OZ Lotto, Powerball, Saturday Lotto, Cash 3 and Set For Life where the draw took place between 15 March 2020 and 15 March 2021 have an extended prize claim period of 24 months from the date of the draw. To claim your prize, please visit a Lotterywest retailer or submit a prize claim form with your original ticket to Lotterywest within 24 months of the date of draw.

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