Decision Review

We want all applicants to feel our EOI process is transparent, fair and consistent, when appointing new Lotterywest outlets.

If you have questions about our decisions, please contact us on 133 777. We might be able to resolve your query without the need for a formal review.

What is a Decision Review?

A Decision Review is a mechanism for you to seek a review of a decision related to our New Outlet EOI application process.

A Decision Review can be undertaken if the applicant has evidence of an error being made in the process or the decision. An error in the decision may be due to incorrect or incomplete information being used in the decision making process where it made a material difference to the outcome.

The Lotterywest Decision Review process is an internal review undertaken by senior team members (assessors) who were not involved in the original assessment of an application. They aim to be consistent and objective in their approach.

They follow best practice to ensure their decision accurately reflects the policy and processes of Lotterywest and that the facts are established based on evidence.

Who can make an application for a Decision Review?

Only those people listed in the original application form can request a Decision Review.

Decision Review Process

The review is undertaken in two stages:

  1. Preliminary review to assess what evidence has been provided.  
  2. Full review where the evidence provided is assessed to establish the validity and impact on the initial decision.

If an assessor asks for more information, you'll need to provide it within the timeframe specified by the assessor. An assessor can also liaise with the original decision maker and other relevant people.

Decision Review Request Infographic - updated

Timeframe for applying

You must submit your Decision Review Request Form within 10 business days from the date of decision from Lotterywest. If you require more time, a request for an extension must be provided by email within the 10 business days to . An extension of time will only be authorised by exception and at the discretion of Lotterywest. The following factors will be considered: 

  • Whether there is a sufficient reason for the delay; and
  • The length of the delay requested.

Applying for a Decision Review

An application for a Decision Review must be made by submitting a Decision Review Request Form which can be found here

Notification of an outcome

We'll advise you in writing of the outcome of the preliminary review within five business days and the outcome of a full review within 18 business days of confirmation of a request. Where this cannot be achieved, we will communicate the expected timeframes. 

Further information

If you are not satisfied with the decision made by the internal Decision Review or how we dealt with you during the review process, you can make a complaint. Our website provides details on how to make a complaint.

You may also wish to contact the Ombudsman. The Ombudsman’s office can be contacted on 9220 7555 or 1800 117 000 and is located at Level 2 Albert Facey House, 469 Wellington Street, Perth. For more information, please visit the website of the Ombudsman of Western Australia: www.ombudsman.wa.gov.au.