Play Responsibly

Lotterywest’s vision is to build a better WA together.

Each week we give West Australians a chance to dream through the wide range of authorised lottery games we offer and which in turn, help to raise funds for the Western Australian community.

Operating our business in a responsible way is integral to all the decisions we make. No one benefits when players experience problems with gambling - that’s why we have a commitment to prevent it.

Our commitment

For most people, playing Lotterywest games is fun and low risk. We are committed to helping those people that may be at risk of developing a gambling problem from playing Lotto or our ‘scratchie’ instant tickets.

To help prevent problems for our players, we aim to provide clear information which clearly states a range of factual information relating to playing our games such as:

  • The odds displayed on all how to play information
  • A ‘Play Responsibly’ information brochure available at retail outlets and online
  • Carrying the ‘Play Responsibly’ message on the reverse of all tickets and the contact number for the Problem Gambling Helpline and online information
  • Ensuring that ‘Play Responsibly’ messages are on all in-store and marketing communication materials, detailing contact details for the Gambling Helpline Online.
  • Weekly spend limits and the option to self-exclude for Lotterywest Members playing online

We have committed to a responsible gaming framework in partnership with the World Lottery Association and continue to provide players with information encouraging responsible play. Lotterywest, in partnership with our retailers, aims to offer the highest standards of service and information to play responsibly.

We support Centrecare, an organisation offering gambling counselling. We are an active member of the Western Australian Problem Gambling Support Services Committee which highlights and lends support to those at risk of experiencing gambling problems through community awareness campaigns.

Find out more about Lotterywest’s commitment by reading our Play Responsibly brochure, which is available in the following languages:

Gambling Help Online

Gambling Help Online is a national website providing comprehensive information and online support services for problem gamblers and their families and friends. It also provides an anonymous self-assessment questionnaire that will help you assess if your playing behaviour is putting you and your family at risk. Visit or call the Gambling Helpline on 1800 858 858.

WA Gambling Support

Lotterywest works in partnership with Centrecare in Western Australia to provide local support services for Gambling Help WA. Centrecare’s Gambling Help WA is a free service for people affected by problem gambling, their partners and families. It offers a supportive environment to talk about the impact that gambling has on their lives as well as the opportunity to learn new ways to manage their behaviour.

Individual and couples counselling

Regular counselling sessions are offered to individuals, their partners or family members to discuss concerns about their gambling behaviour.


People wishing to gain skills and confidence to control gambling behaviour in a supportive group environment may access this program. The group program is run over 10 weeks and provides participants with the opportunity for personal development, insight and learning through structured exercises.

Culturally appropriate service

Centrecare aims to provide a respectful and culturally sensitive service and interpreters are available on request. Talking to someone is easier than you think. To make an appointment in the Perth metropolitan area, phone 08 9325 6644 and ask to speak to the Client Liaison Officer. 

In the Southwest please call the Bunbury office on 08 9721 5177, in Kalgoorlie please call their office number of 9080 0333 or if you are in Esperance please call 9083 2600.

For 24 hour telephone support, please contact the Gambling Helpline on 1800 858 858. This is a free call and will not be listed on your telephone account. Day and evening appointments are available.

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