Play Responsibly

Lotterywest’s vision is to build a better WA together.

Each week we give Western Australians a chance to dream through our lottery games which in turn, raise funds for the Western Australian community.

As a Government entity and iconic WA brand, Lotterywest is committed to ensuring that our games are safe and return value to the community.

We have a special responsibility to ensure that we remain at the forefront of harm prevention in our games and business practices.

For most people, playing lottery games is fun and low risk.  However, a small number of people may find that they are spending more than they can afford, or that gambling is having a negative impact on other areas of their life.

Lotterywest is committed to minimising the risks for our players, raising awareness about problem gambling and supporting counselling and information services.

We are also proud supporters of Responsible Gambling Awareness Week.

If you, or someone you care about, have problems with gambling, the following support services are available.

Gambling Help Online

The Problem Gambling Helpline is a national website providing comprehensive information and online support services for problem gamblers and their families and friends.

Visit gamblinghelponline.org.au or call the Problem Gambling Helpline on 1800 858 858. This is a free call and will not be listed on your telephone account.

Face-to-face support in WA

Lotterywest works in partnership with Centrecare  to provide local support services for Gambling Help WA. 

Centrecare’s Gambling Help WA is a free service for individuals, couples, families and friends impacted by their own or others’ problem gambling. It offers individual and group counselling and a culturally appropriate service with interpreters available on request.

Perth metropolitan area (08) 9325 6644

Bunbury office (08) 9721 5177

Kalgoorlie (08) 9080 0333

Esperance (08) 9083 2600

Our commitment

We are committed to helping players that may have a problem with gambling, or be at risk of developing a problem. To encourage all our players to gamble responsibly, we provide clear information about our games, such as:

  • Publishing the odds in all how to play information
  • ‘Play Responsibly’ brochures are available at retail outlets and online
  • 'Play Responsibly gamblinghelponline.org.au 1800 858 858' is printed on the reverse of all tickets
  • Play Responsibly and Gambling Help Online contact details are on all marketing materials
  • Weekly spend limits and the option to self-exclude for Lotterywest Members playing online and via the app

In order to meet our commitment to world's best practice when it comes to responsible gambling, we:

  • Commit to the highest level of responsible gambling practices as a member of the World Lottery Association
  • Provide ongoing training and development programs for retailers and staff on how to recognise the signs of problem gambling and referral pathways
  • Are an active member of the Western Australian Problem Gambling Support Services Committee which provides funding to support services and raises awareness of problem gambling.

About our Gambling Safety Program

In line with our vision to build a better Western Australia together, we continuously work through our Gambling Safety Program to promote and strengthen gambling safety across the whole community.

Our Gambling Safety Program operates under five principles committing us to harm prevention, managing risk, timely and effective responses, continuous improvement, and embedding gambling safety in our everyday culture. There are nine elements to the program that will help us achieve this:

WLA RG elements

Find out more in our Play Responsibly brochure, which is available in the following languages:

For more information about our commitments or our gambling safety program, contact us on 133 777 or hello@lotterywest.wa.gov.au

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