Contact us
General enquiries
Reception: 08 9340 5100 (Contacting specific staff)
Customer Enquiries: 08 9340 5200 (Questions about Lotterywest games)
Email: contact@lotterywest.wa.gov.au
Facsimile: 08 9242 2577
Business hours: 8:30am – 5pm Monday to Friday
Play Online enquiries and customer support
Telephone: 08 9340 5260
Email: playonline@lotterywest.wa.gov.au
Facsimile: 08 9340 5242
Play Online customer support hours: 6am – 9pm Monday to Friday
6am – 6pm Saturday
8am – 5pm Sundays and Public Holidays (excl. Good Friday, ANZAC Day and Christmas Day)
12 midday - 5pm ANZAC Day (25 April)
Closed Good Friday and Christmas Day
Grants enquiries
If you need help with information about our grants, please contact our Grants team.
Telephone: 08 9340 5270
Toll free: 1800 655 270
TTY: 08 9340 5236
Email: grants@lotterywest.wa.gov.au
Facsimile: 08 9340 5274
Monday to Friday 8.30am – 5pm
Closed public holidays
Technical help for online application forms:
If you need help with technical aspects of our online application form, please contact our Grants technical helpline:
Telephone: 08 9340 5260
Toll free: 1800 655 270
Technical support hours:
6am – 9pm Monday to Friday
6am – 6pm Saturday
8am – 5pm Sundays and most public holidays
Please note that this number is for technical help with the online form (i.e. guidance with downloading software, submitting forms and attachments.) For information about our grants, please use the Grants Enquiries contacts.
Retailer enquiries
Telephone: 08 9340 5185 or 08 9340 5378 (Purchasing an existing lottery outlet)
08 9340 5268 (New lottery outlet)
08 9340 5381 (Retail identity and Shopfit)
Email: retailenquiries@lotterywest.wa.gov.au (New lottery outlet)
retail-admin@lotterywest.wa.gov.au (Purchasing an existing lottery outlet)
Corporate Communications and media
Telephone: 08 9340 5227
Email: corporatecommunications@lotterywest.wa.gov.au
Facsimile: 08 9443 1464
People Services (Human Resources)
Telephone: 08 9340 5299
Email: peopleservices@lotterywest.wa.gov.au
Contracts and Purchasing
Telephone: 08 9340 5100
Email: contracts@lotterywest.wa.gov.au
Office address
74 Walters Drive
Osborne Park
Western Australia, 6017
Postal address
PO Box 1113
Osborne Park
Western Australia, 6916