Frequently Asked Questions

How long does the application process take?

We require 30 working days to progress a complete application which you should consider when negotiating a settlement date.

What are the rates of commision paid to Lotterywest retailers?

Commission rates vary by product, ranging between 7% and 9%. Detailed commission payable by product is available in our Retail Manual.

Can Lotterywest help with leasing?

We can help by giving details of lease negotiators who may be able to assist, and confirming with you your options under your Agreement. Please contact us and ask to speak to a member of our Retailer Support team.

I'm an existing retailer and my business structure has changed. What do I need to do?

Please send an email to confirming the change to the legal structure of your business. A member of our Retailer Support team will be in contact with you.

What fees and charges do I have to pay?

An Applicatiion fee of $750 is applicable when purchasing an existing lottery outlet. Ongoing fees and charges also apply. The full schedule is available in our Retail Manual.

How is the money for lottery tickets I've sold collected by Lotterywest?

We operate a direct debit banking process to settle amounts due for the weekly direct debit. More information is available in our Retail Manual.

How much does a shopfit cost?

Lotterywest can provide you with a list of various buildings and shopfitters from which you can obtain a competitive quote for your Lotterywest shopfit. Please call us for more information.

What are the terms and conditions of becoming a Lotterywest retailer?

The terms and conditions of approval and appointment as a Lotterywest retailer are outlined in the below documents which together form the Lotterywest Agreement:

-    The letter of offer and The Schedule (these are issued to successful applicants following our approval)
-    The Agreement Terms and Conditions detail the terms and conditions for retailers
-    The Guarantee and Indemnity Agreement Terms and Conditions outline the obligations of the guarantor(s) where the legal entity comprises of a company or companies.
-    The Retail Manual details current operating procedures, business management, customer service and retail presentation standards that retailers are required to comply with.