Lotterywest Player's Card

At Lotterywest, we want to make it as easy as possible for you to collect your winnings. And more importantly, we want to make sure players don’t miss out on collecting their prize because they’ve lost their ticket, or forgotten to check their numbers.

Introducing the Lotterywest Player’s Card!

• Cost to join is a one off $10 fee.
• Identification must be sighted by your Lotterywest retailer.
• If you win a prize on your ticket, and providing it has not already been claimed, Lotterywest will automatically send you a cheque for the winning amount, or credit your nominated financial institution account, five weeks after the draw.
• All your tickets must be registered with your Player’s Card number to be covered.
• Remember, to keep your tickets in a safe place - all tickets are “bearer tickets”.
• Favourite numbers can be stored on your card for Saturday Lotto, Monday Lotto, Wednesday Lotto, OZ Lotto, Powerball, Soccer Pools and Cash 3.

Lost or Stolen tickets

• If you lose a Player’s Card registered ticket contact Lotterywest Customer Enquiries on 9340 5200 as soon as possible.
• Provide specific information on when and where you bought your ticket plus what game and ticket type.
• Lotterywest can check if it is winner and put a stop on it if it hasn’t already been claimed.

How do I join?

• Fill in the Player’s Card application form which is at the back of the Player’s Card brochure and give it to your Lotterywest Retailer with your $10 application fee.
• Your retailer will scan and return your completed application form to you, and give you an Application Form Number receipt – which you should retain until your receive your personalised Player’s Card in the mail.
• Your Application Form Number receipt is your reference if you have any queries about the progress of your application.

Who can join?

• You must be 16 years of age or older to join.
• You cannot register a syndicate or group with your card, but you can nominate a Syndicate name to appear on your Player’s card.
• Lotterywest can only pay cheques or credit a financial institution account to an individual member, not to a Syndicate name.

What if I lose my card?

• If you lose your Player’s Card, call the Lotterywest Customer Enquiries team on 08 9340 5200 as soon as possible and they will arrange for a new card to be mailed to you. The lost card will not work once a replacement card is ordered.

Updating your details

• Change of name - A Marriage or Deed Poll certificate is required to issue a new card.
• Change of Address - Call Lotterywest Customer Enquiries on 9340 5200 to update your membership details.
• Change of financial details – call Lotterywest Customer Enquiries on 9340 5200 and they will send you out a Change of Financial Details form that you must complete and return to Lotterywest.