• Avoid using computers or mobile devices that are shared or at public places to undertake any Play Online transactions. If you need to use these facilities, ensure that no one can see you enter your personal details
  • Make sure you log off every time you visit Play Online, especially if using a public or shared computer or mobile device. Play Online will automatically log you out after 15 minutes of inactivity, however we recommend you log off once you have completed your session
  • Check your transaction history to ensure only transactions that you have authorised appear
  • Never leave your computer, mobile or tablet unattended while logged into Play Online
  • Keep your password and/or PIN details safe at all times. Treat them the same way you would your financial institution (e.g. bank) PIN or internet banking log in details
  • Always ensure that you have the latest anti-virus software update on your computer and a personal firewall in place and functioning
  • Never click on a link in an email that asks for your Lotterywest Play Online log in details. Lotterywest will only send you emails from hello@lotterywest.wa.gov.au, contact@lotterywest.wa.gov.au or promotions@lotterywest.wa.gov.au
  • Regularly check your Play Online account details and change your password and/or PIN frequently
  • Always type the address of the Lotterywest home page www.lotterywest.wa.gov.au directly into your browser to log in, rather than clicking on a link
  • If you receive an email regarding anything to do with Lotterywest that looks suspicious, please contact us and let us know the details
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