Games
Contents
What are the online operating hours?
Can I cancel an entry?
If I register for Play Online will I be added to a promotions email list?
What are favourites?
Where does the money go from the sale of lottery products on Play Online?
Is there a difference in the cost of purchasing tickets through Play Online compared to a retail store?
Have I received a scam email?
Where can I find out about Lotterywest games, prize divisions and odds of winning?
How do I deposit money into my Play Online e-wallet?
What do I do if I forget my PIN for the Lotterywest App?
How can I change my Lotterywest App PIN?
What do I need to open a Play Online account?
What if I can’t remember my password?
How do I change my contact details (address, telephone, email) online?
How do I add or change my financial details online?
How do I change my weekly spending limit?
How do I self-exclude?
How do I close my account?
How do I close my account if I still have a balance in my Play Online e-wallet from a credit card deposit?
Can I let anyone else use my Play Online account?
Why are there spend limits and what happens if I reach my spend limit?
Can I play if I’m overseas or interstate on holiday?
Can the financial institution account that I nominate be in joint names?
How long does it take for my transfer from my credit card or financial institution account to show up in my Play Online e-wallet?
Where can I view my entry details?
How do I print my entry?
Where can I view my purchase history?
Can I withdraw funds from my account?
How long does it take for funds to be transferred from my Play Online e-wallet to my nominated financial institution account?
How much can I deposit into my account?
What are the fees for using BPAY®?
Is a credit card deposit treated by my financial institution as a ‘purchase’ or as a ‘cash advance’?
What should I do if I think someone has accessed my Play Online account to purchase games and/or withdraw funds without my knowledge?
Where can I view my winnings history?
How do I know if I have won a prize?
When will I get paid my prize (excluding Division 1 or 1st Prize)?
What if I have won a Division 1 or 1st Prize?
Can I take my online entry to a Lotterywest retailer to have it checked?
How secure is Play Online?
What can I do to keep myself safe on Play Online?
What are the best ways to keep my password and PIN secure?
What should I do if I think my Play Online account details have been compromised?
What security is in place for my credit card payments?
What is the 'Security Code' on the Deposit (cash in) credit card page?
What devices can you download the Lotterywest App on?
Why can’t I purchase tickets using the Lotterywest App?
How do I enable location services on my iOS device?
How do I download and install the Lotterywest App on my Apple device?
How do I download and install the Lotterywest App on my Android device?
How do I uninstall the Lotterywest App on my Apple device?
How do I uninstall the Lotterywest App on my Android device?
How do I logout of Play Online?
How do I logout of the Lotterywest App?
Why can’t I download the Lotterywest App from the Google Play Store?
What are Lotterywest App notifications?
How do I set up Lotterywest App notifications?
How do I stop receiving Lotterywest App notifications?
How can I turn on Lotterywest App notifications?
How can I replay the Lotterywest App tour at a later time?
What happens if my internet connection disconnects while I am purchasing my entry?
What do I do if I am having difficulty viewing the website in my current browser?